Customer Service / Call Center

Lexus of Huntsville • Huntsville, AL

5h

About The Position

Lexus of Huntsville is hiring a full-time Customer Service / Call Center Representative to provide customer service in a team-oriented dealership environment. The role involves answering inbound calls from existing customers, setting appointments, and responding to internet, phone, and live chat inquiries. No cold calls or sales calls are required. The representative uses email, scripts, templates, and a computer tracking system, and follows up with customers as needed to reschedule missed appointments. The position includes team and process training and collaboration with teammates, sales teams, and dealership management. Previous customer service experience is a plus; excellent computer skills and a valid driver’s license are required.

Requirements

• Excellent computer skills.
• Valid driver’s license.
• Must provide great customer service.

Nice To Haves

• Previous customer service experience.

Responsibilities

• Answer inbound calls from existing customers and set appointments.
• Respond promptly to internet, phone, and live chat inquiries using email, scripts, and templates.
• Follow up with customers as needed to reschedule missed appointments.
• Participate in team and process training sessions.
• Maintain positive relationships with teammates, sales teams, and dealership management.
• Use the computer tracking system daily.

Benefits

• Medical, dental, and vision insurance.
• 401(k) plan with matching.
• Life insurance.
• Short- and long-term disability insurance.
• Paid time off and vacation.
• Growth opportunities.
• Paid training.
• Employee vehicle purchase plans.
• Discounts on products and services.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed