Customer Service Call Center Associate

Interstate Waste Services • Teaneck, NJ

5d • Onsite

About The Position

Interstate Waste Services is a provider of solid waste, recycling, and environmental services in the greater New York, New Jersey, and Connecticut markets, serving industrial, medical, commercial, and residential customers. The Customer Service Call Center Associate is the primary point of contact for existing and potential customers and serves as a liaison with operations, billing, and sales. The role focuses on delivering an exceptional customer experience through responsive, professional service and strong ownership of customer needs.

The associate supports customers through phone, email, and chat, resolves service issues, processes requests and orders, and recommends services and pricing. Performance is measured and rewarded using quality and productivity metrics, including contacts handled and Average Handle Time. The position is based in the Teaneck, New Jersey office and requires working five days a week onsite. The salary range is USD $22.00–$25.00 per year.

Requirements

• Work five days a week in the Teaneck, New Jersey office.
• One to three years of experience in a customer-facing role; call center experience is preferred.
• Impeccable written and verbal communication skills.
• Strong organizational and time-management skills, including the ability to prioritize multiple assignments, meet deadlines with minimal supervision, and maintain attention to detail.
• Strong computer and technical skills, including MS Teams, Outlook, Excel, and Word.
• Ability to provide superior customer service through active listening and purposeful problem resolution.
• Ability to adapt and work in ambiguous environments.
• Affinity for quality and customer service.
• Passionate, empathetic, understanding, and compassionate approach.
• Self-starter with strong prioritization, time-management, and organizational skills.
• Enthusiastic team player with a strong sense of ownership and a can-do attitude.
• Fluency in English.
• Ability to work a flexible schedule, including occasional overtime, holidays, and weekends, to meet business needs.

Nice To Haves

• College degree.
• Call center experience.
• Bilingual Spanish or Mandarin.

Responsibilities

• Provide customer support by phone, email, and chat.
• Identify and resolve customer service issues promptly, including missed pickups and other service-related problems.
• Raise issues and concerns proactively to address inefficiencies in daily tasks and activities.
• Collaborate with billing, sales, and operations teams to meet customer expectations.
• Provide service and pricing recommendations to new and existing customers.
• Educate customers about self-help tools to help them resolve future issues more quickly.
• Accurately and promptly process customer requests and orders, and follow through on assignments and inquiries.
• Adapt to frequent changes as the company grows and expands.
• Meet quality and productivity expectations, including metrics such as contacts handled and Average Handle Time.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed