Customer Service BDC Sales Representative - 70k-100k/yr Opportunity

Sunset Hills Subaru•Sunset Hills, MO

About The Position

The BDC Customer Care Specialist coordinates incoming requests by telephone and online, responds to potential sales leads, books showroom appointments, and serves as customers’ first point of contact. The role focuses on providing a strong customer experience, understanding customer needs, and identifying opportunities for new and used vehicle sales presentations. The representative works with the BDC Manager and other BDC sales personnel to track sales leads and record appropriate notes in the CRM. The position also involves completing assigned calls, cross-training in internet-lead and telephone sales prospecting, staying informed about products and accessories, and participating in requested training and staff meetings. Sunset Hills Subaru describes its workplace as positive and team-oriented, with training available for candidates with or without car sales experience. The company also highlights community service events and its commitment to workplace diversity and inclusion.

Requirements

Strong writing skills for business correspondence and communicating with coworkers via email across departments.
Presentation skills to share information and respond to questions from groups of managers, clients, customers, and the general public.
Ability to interpret and follow instructions provided in written, oral, diagram, or schedule form.
Clean driving record and valid driver’s license.

Responsibilities

Promote and seek opportunities to deliver a top-notch customer experience.
Interact with customers to identify their individual needs and opportunities for new or used car sales presentations.
Work with the BDC Manager and other BDC sales personnel to account for sales lead opportunities and enter appropriate notes in the CRM.
Complete phone calls as assigned by the BDC Manager.
Participate as a member of the BDC team, including cross-training for internet lead and incoming or outgoing telephone sales prospecting roles.
Stay informed about new products, features, accessories, and their benefits to customers.
Attend product and sales training as requested by the BDC.
Attend staff meetings.