Customer Service BDC Representative

Amherst Automotive DBA Premier Toyota of Amherst•Amherst, OH

12h

About The Position

The Customer Service Representative (BDC) is responsible for customer communications toward specific objective achievement. The position often leads to additional opportunity. Premier seeks to develop people, earn customer loyalty, and deliver operational excellence in a positive, friendly dealership atmosphere.

Requirements

Proven record of success in customer service.
Success working in a team environment, with a positive attitude and ability to take direction.
Exceptional communication skills.
Reliability, organization, and flexibility with work/life balance.
Impeccable character to lead, communicate, and influence amazing customer experiences.
Ability to sit extensively, climb stairs, lift less than 25 pounds, multitask, and interact personally.
Efficient use of software and technology.
Ability to work a flexible schedule.
Ability to self-manage.

Nice To Haves

Recognition of achievement.
Brand experience.
Customer service experience.

Responsibilities

Nurture a culture of excellence in serving customer and team member experiences.
Execute inbound and outbound communications to generate appointments.
Execute inbound and outbound communications to support customer satisfaction and loyalty.
Use problem-resolution skills to achieve excellence across all facets of the business.
Report progress, challenges, options, and solutions to assure outstanding results.