Service BDC Representative

LAcarGUY•Santa Monica, CA

12d•$20 - $24

About The Position

Toyota Santa Monica is seeking a motivated, persuasive, and customer-focused Service BDC Representative to support its Service Center. The representative serves as the voice and first impression of the Service Department, driving service business through proactive communication and persuasive follow-up. Cross-brand training is provided so the representative can work with multiple vehicle brands and support different dealerships as needed. The position requires weekday availability for either 8:00 AM–5:00 PM or 9:00 AM–6:00 PM, plus availability for rotating Saturday shifts from 8:00 AM–5:00 PM. Employees scheduled to work Saturday alternate shifts with a coworker and receive a weekday off that week. Compensation is $20.00–$24.00 per hour depending on experience, plus performance-based bonuses, including individual appointment-shown incentives. The range may vary based on skills, experience, job-related knowledge, and location.

Requirements

At least one year of experience in a call center, BDC, or high-volume customer contact role; automotive experience preferred.
Proven sales or negotiation ability and a record of meeting or exceeding performance targets.
Exceptional communication, listening, and persuasion skills.
Strong organizational habits and attention to detail.
Energetic, upbeat, and professional attitude.
Ability to multitask and adapt quickly in a fast-paced environment.
Dependable, polished, and driven to succeed.
Must be 18 years or older.
Must pass pre-employment testing, including a background check and drug screen.
Must be available for the specified weekday hours and rotating Saturday shifts.

Nice To Haves

Automotive experience.

Responsibilities

Proactively contact customers to schedule and confirm service appointments.
Use sales and negotiation techniques to encourage customers to bring vehicles in for maintenance, recalls, and repairs.
Handle inbound and outbound calls, texts, and emails with a goal-oriented, customer-first approach.
Address objections and explain the value of timely service and genuine Subaru care.
Follow up with previous customers, missed appointments, and declined services to book appointments.
Collaborate with Service Advisors and management to maximize daily shop capacity.
Maintain detailed, accurate records and meet or exceed service appointment goals.
Work with multiple vehicle brands and support different dealerships as needed after cross-brand training.