Service BDC Representative

Nucar Mid Atlantic • New Castle, DE

20h

About The Position

The Service Business Development Representative increases dealership service traffic by handling inbound service calls, making outbound calls, and setting specific appointments for the service department. The role also supports customer service and other dealership tasks.

Requirements

• Highly motivated.
• Good time management skills.
• Proven track record of achieving or exceeding goals.
• Outstanding communication skills.
• Professional work ethic.
• Great attitude and high-energy personality.
• Superior customer service skills.

Nice To Haves

• Scheduling experience preferred.
• Customer service experience preferred.
• Automotive experience helpful.

Responsibilities

• Answer incoming phone calls and online enquiries.
• Log customer details and comments in the system.
• Schedule appointments and follow up with customers who do not show up.
• Greet and assist walk-in customers with courtesy and respect.
• Follow company policies and procedures.
• Maintain contact with customers to ensure they are satisfied with the service.
• Inform potential customers about promotions.
• Assist with other tasks at the dealership.

Benefits

• Medical, dental, and vision insurance.
• Short- and long-term disability insurance.
• Life insurance.
• 401(k).
• Paid sick time.
• Vacation time.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed