Customer Service BDC Sales Representative - 70k-100k/yr Opportunity

Sunset Hills Subaru•Sunset Hills, MO

1d•$70,000 - $100,000

About The Position

The BDC Customer Care Specialist coordinates incoming customer requests by telephone and online, responds to potential sales leads, books showroom appointments, and serves as an initial point of contact for customers. The role focuses on creating a strong customer experience and identifying customers’ needs and opportunities for new- and used-car sales presentations. The position is part of a team-oriented dealership that provides training and considers applicants with or without car sales experience. Team members may participate in community service events multiple times a year and receive cross-training in internet lead handling and telephone sales prospecting.

Requirements

Strong writing skills for business correspondence and communication with coworkers across departments by email.
Presentation skills to share information and respond to questions from groups of managers, clients, customers, and the general public.
Ability to interpret and follow instructions provided in written, oral, diagram, or schedule form.
Clean driving record and a valid driver’s license.

Responsibilities

Promote and seek opportunities to deliver a top-notch customer experience.
Interact with customers to identify their individual needs and opportunities for new- and used-car sales presentations.
Work with the BDC Manager and other BDC sales personnel to account for sales lead opportunities and record appropriate notes in the CRM.
Complete phone calls as assigned by the BDC Manager.
Contribute as a member of the BDC team, including cross-training for internet lead and incoming- and outgoing-telephone sales prospecting roles.
Stay informed about new products, features, accessories, and their benefits to customers.
Attend product and sales training as requested by BDC.
Attend staff meetings.