Customer Service/BDC Representative

Hendrick • East Independence, HI

21h • Onsite

About The Position

Business Development Center - HIC Location: 6030 East Independence Blvd, Charlotte, North Carolina 28212 $20/hr + Monthly Performance Bonuses | Annual Earnings $42,000–$55,000 Ready to build a real career — not just work a job? Join Hendrick Automotive Group's Luxury Customer Concierge Center, where you'll support some of the world's most prestigious automotive brands from our state-of-the-art corporate facility in Charlotte. Built on a culture of People Development and Servant Leadership 12 Week Paid Training | We are invested in your success! Leadership Development | We promote primarily from within! Industry Leading Benefits (See Below) What You'll Earn $20.00/hour base pay Monthly performance bonuses — your effort directly impacts your paycheck Additional bonuses for growth certifications and development milestones Annual earnings potential: $42,000–$55,000 Your Schedule We operate multiple shifts to serve our customers, and schedules vary by team. All teammates should be available to work 5 days per week, Monday–Saturday , with shifts falling within a 7:33 am–6:00 pm window. Saturdays rotate — you'll work every other Saturday with a weekday off in exchange. Your specific shift will be confirmed during the hiring process.

Requirements

• Strong verbal communication skills and a warm, professional phone presence
• Comfortable multitasking in a fast-paced, tech-enabled environment
• Computer and email proficiency
• A positive, competitive, and team-oriented attitude
• Availability Monday–Saturday within the 7:30 am–6:00 pm window
• Must successfully complete a background check, MVR, and pre-employment drug screen

Responsibilities

• Deliver exceptional concierge-level service via phone, text, and email
• Schedule service and sales appointments for our luxury dealerships
• Follow up on appointment outcomes to ensure a seamless customer experience
• Log all customer interactions accurately in our Dealership Management System
• Collaborate with teammates to maintain a positive, supportive team environment
• Participate in ongoing training and development through Hendrick University

Benefits

• Medical, dental, vision, and prescription coverage
• Basic life insurance + supplemental life, short- and long-term disability options
• 401(k) with company match
• Paid time off
• Employee Assistance Program
• Employee discounts on vehicle purchases, parts, and service
• Comprehensive employee recognition programs
• The Ricky Hendrick College Scholarship Program — available to eligible dependents of Hendrick employees

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed