Customer Service/BDC Representative

Hendrick Automotive Group

2d•Onsite

About The Position

Hendrick Automotive Group is seeking talented, driven individuals to join their Luxury Customer Concierge Center, supporting brands like BMW, Lexus, Mercedes-Benz, Audi, Land Rover, etc. The role involves providing excellent service to customers by phone, text, and email from a state-of-the-art corporate facility in Charlotte. New team members receive personalized training by a dedicated mentor focused on growth and development. The department promotes primarily from within, investing in people for Leadership opportunities. The company offers a supportive team-based work environment with healthy competition and caring leaders. The company emphasizes a strong culture of Servant Leadership and People Development, dedicated to helping employees reach their full potential. Hendrick Automotive Group believes its people are its most important assets, working as a team to utilize individual talents and skills. Teammates are empowered and trained to be leaders, defined by integrity, doing what is right for teammates, customers, and corporate partners. They strive to exceed customer expectations and are committed to success and performance, overcoming obstacles to satisfy customers, support teammates, and build profits. The company continuously invests in improving teammates and developing resources for personal growth and development, striving for excellence and innovation in the rapidly progressing automotive industry.

Requirements

Computer/Email Proficient
Good verbal communication skills
Strong Multi-Tasking ability
Professionalism & Strong Work Ethic
Positive, upbeat, and friendly personality
Desire and drive for excellence
Must enjoy a competitive, fast-paced environment
Must submit to and successfully complete MVR, background check, and pre-employment drug test

Responsibilities

Provides professional concierge service to customers via inbound and outbound phone calls, text, and email.
Accurately logs all customer interactions into Dealership Management System.
Schedules appointments for customers to visit dealerships.
Follows up on appointment outcomes.
Works and communicates with teammates to promote a positive, inclusive, and supportive professional working environment.
Maintains an organized, clean, and safe work area.
Participates in required training.
Follows Safeguards rules and regulations.
Demonstrates the Company’s Core Values.
Maintains accurate timekeeping record in timekeeping system.
Complies with Company policies and procedures.
Observes all Federal, State, Local, and Company safety rules and regulations in the performance of duties.
Other duties as assigned.

Benefits

Bonuses for Performance
Developmental Bonuses based on Growth and Tenure
Excellent Benefits
12 weeks of Paid Training (We invest in your success!)
Growth and Development along an established career path
Management Opportunities (We promote primarily from within)
A fun, exciting, and professional working environment
Medical and prescription coverage
Basic life insurance
401(k) with company match
Employee Assistance Program
Employee discounts on vehicle purchases, parts, and service
Paid-time-off
Group of supplemental benefit plans including dental coverage, short-term disability, long-term disability, and supplemental life insurance.
Comprehensive employee recognition programs
Continued training through Hendrick University and the manufacturer
Opportunities for career advancement
The Ricky Hendrick College Scholarship Program is available for eligible dependents of Hendrick employees.