BDC Service Representative

MAUER AUTOMOTIVE•Inver Grove Heights, MN

2d•Onsite

About The Position

The BDC Service Representative serves as the initial point of contact for customers interested in convenient, on-location automotive maintenance and repairs offered through the company's Mobile Service program. The core responsibilities include managing outbound communications, scheduling mobile service appointments, and ensuring a superior customer experience. This role is crucial for supporting and expanding the mobile service business and demands excellent communication, effective time management, and a strong customer-centric approach.

Requirements

Self-motivated with a strong desire to meet or exceed sales goals
Ability to manage various tasks, adapt to changing situations, and work flexible hours, some Saturdays from 8:00-Noon
Display time management and organizational skills
Proficient written and verbal communication skills
Maintain a valid driver’s license with a clean record

Responsibilities

Meet or exceed monthly department outbound phone call goals and objectives
Answer inbound mobile service calls to schedule appointments
Capture all service leads through CRM
Comply with all dealership and manufacturer job-related training
Maintain a valid driver’s license with a clean record
Adhere to employee handbook policies and expectations
Maintain a safe work environment and professional appearance
Demonstrate exceptional product knowledge
Conduct business in an ethical and professional manner
Maintain a high level of integrity and professionalism in all interactions
Manage various tasks, adapt to changing situations, and work flexible hours, including some Saturdays
Display time management and organizational skills
Maintain sufficient communication with all sold and unsold guests
Conduct proper phone etiquette with all calls
Contribute positive behavior with respect