BDC Service Representative

Mauer Chevrolet • Inver Grove Heights, MN

1d • Onsite

About The Position

The BDC Service Representative will serve as the initial point of contact for customers interested in convenient, on-location automotive maintenance and repairs offered through the Mobile Service program. The primary duties involve managing outbound communications, scheduling mobile service appointments, and ensuring a high-quality customer experience. This role is crucial for supporting and expanding the mobile service business and requires strong communication skills, effective time management, and a customer-centric approach.

Requirements

• Maintain a valid driver’s license with a clean record
• Self-motivated with a strong desire to meet or exceed sales goals
• High level of integrity and professionalism in all interactions
• Ability to manage various tasks, adapt to changing situations, and work flexible hours, some Saturdays from 8:00-Noon
• Display time management and organizational skills
• Proficient written and verbal communication skills

Responsibilities

• Handle outbound communications
• Schedule mobile service appointments
• Ensure an exceptional customer experience
• Meet or exceed monthly department outbound phone call goals and objectives
• Answer inbound mobile service calls to schedule appointments
• Capture all service leads through CRM
• Comply with all dealership and manufacturer job-related training
• Adhere to employee handbook policies and expectations
• Maintain a safe work environment and professional appearance
• Demonstrate exceptional product knowledge
• Always conduct business in an ethical and professional manner
• Maintain sufficient communication with all sold and unsold guests
• Conduct proper phone etiquette with all calls
• Contribute positive behavior with respect

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 11-50 employees