BDC Administrator/Customer Service Representative
Lithia & Driveway•Fresno, CA
•Onsite
About The Position
Dealership: L0029 Lithia Hyundai of Fresno Lithia Hyundai of Fresno BDC Administrator (Customer Service Representative) #1 Hyundai Dealer in Northern California #6 Ranked in the Country for Best Dealership to Work For Are you a motivated, customer-focused professional with a passion for the automotive industry? Do you thrive in a fast-paced environment where every call is an opportunity? If so, we want YOU to join our team!
Requirements
- Strong communication skills and a friendly, professional attitude.
- Previous experience in a BDC/Call Center, or customer service role (Automotive experience, a Plus).
- Ability to multitask and work in a team-oriented environment.
- Basic computer skills and familiarity with CRM software.
- High School graduate or equivalent, 18 years or older required.
Nice To Haves
- Automotive experience
Responsibilities
- Handle inbound and outbound calls, emails, and chats to assist customers with sales inquiries.
- Schedule appointments and follow up with leads to drive showroom traffic.
- Maintain accurate records in our CRM system.
- Provide top-notch customer service while meeting performance goals.
Benefits
- Competitive pay
- Medical, Dental and Vision Plans
- Paid Holidays & PTO
- Short and Long-Term Disability
- Paid Life Insurance
- 401(k) Retirement Plan
- Employee Stock Purchase Plan
- Lithia Learning Center
- Vehicle Purchase Discounts
- Wellness Programs
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
5,001-10,000 employees
