BDC Administrator

Lithia & Driveway • Waterford, MI

2d • Onsite

About The Position

The Business Development Center (BDC) Administrator is responsible for developing, processing, managing, following up and tracking all customers as it pertains to parts, service and sales departments within the dealership. Gather accurate customer information to create a database for continual follow-up and retention. Build and maintain knowledge of product information, current sales pricing, and dealership and manufacturer events and promotions. Utilize computer & phone skills within our Internet department to increase appointments, sales and customer retention. Schedule solid appointments with customer call-ins, lists of sold and unsold floor traffic, previous customers, referrals, other generic leads and service and parts customers.

Requirements

• Customer service professional with great people and computer skills.
• Ability to present information in a clear and professional manner.
• Ability to manage one’s own time effectively.
• Ability to type efficiently.
• Basic computer and phone skills.

Responsibilities

• Develop, process, manage, follow up and track all customers as it pertains to parts, service and sales departments within the dealership.
• Gather accurate customer information to create a database for continual follow-up and retention.
• Build and maintain knowledge of product information, current sales pricing, and dealership and manufacturer events and promotions.
• Utilize computer & phone skills within our Internet department to increase appointments, sales and customer retention.
• Schedule solid appointments with customer call-ins, lists of sold and unsold floor traffic, previous customers, referrals, other generic leads and service and parts customers.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees