BDC Administrator
About The Position
The Business Development Center (BDC) Administrator is responsible for developing, processing, managing, following up and tracking all customers as it pertains to parts, service and sales departments within the dealership. Gather accurate customer information to create a database for continual follow-up and retention. Build and maintain knowledge of product information, current sales pricing, and dealership and manufacturer events and promotions. Utilize computer & phone skills within our Internet department to increase appointments, sales and customer retention. Schedule solid appointments with customer call-ins, lists of sold and unsold floor traffic, previous customers, referrals, other generic leads and service and parts customers. At Lithia & Driveway, we stand by our mission of Growth Powered by People, as we build a workplace that ignites ideas and opportunities to Earn Customers for Life. Our focus is on making the customer experience better; as we aim to meet our customers’ needs whether in person, online or a combination of both. Lithia & Driveway is the largest automotive retailer in North America and listed on the Fortune 500 (NYSE: LAD). Drive your career forward with roles in Sales, Finance, Service, Technology and Corporate. With thousands of vehicles and hundreds of locations, the career possibilities are endless. Join us as we accelerate towards growth in automotive and beyond!
Requirements
- Ability to present information in a clear and professional manner.
- Ability to manage one’s own time effectively.
- Ability to type efficiently.
- Basic & phone computer skills.
Responsibilities
- Developing, processing, managing, following up and tracking all customers as it pertains to parts, service and sales departments within the dealership.
- Gather accurate customer information to create a database for continual follow-up and retention.
- Build and maintain knowledge of product information, current sales pricing, and dealership and manufacturer events and promotions.
- Utilize computer & phone skills within our Internet department to increase appointments, sales and customer retention.
- Schedule solid appointments with customer call-ins, lists of sold and unsold floor traffic, previous customers, referrals, other generic leads and service and parts customers.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
