BDC Administrator

Lithia & Driveway•Collierville, TN

10h•Onsite

About The Position

The Business Development Center (BDC) Administrator is responsible for developing, processing, managing, following up, and tracking all customers for the parts, service, and sales departments within the dealership. This role involves gathering accurate customer information for a continual follow-up and retention database, maintaining knowledge of product information, sales pricing, and dealership events. The administrator will utilize computer and phone skills within the Internet department to increase appointments, sales, and customer retention by scheduling appointments from various leads including call-ins, floor traffic, previous customers, referrals, and service/parts customers. The company, Lithia Motors, is a Fortune 200 company with over 300 dealerships nationwide, committed to growth and employee development.

Requirements

Ability to present information in a clear and professional manner
Ability to manage one’s own time effectively
Ability to type efficiently
Basic & phone computer skills
High School graduate or equivalent, 18 years or older required

Responsibilities

Develop, process, manage, follow up and track all customers as it pertains to parts, service and sales departments within the dealership
Gather accurate customer information to create a database for continual follow-up and retention
Build and maintain knowledge of product information, current sales pricing, and dealership and manufacturer events and promotions
Utilize computer & phone skills within our Internet department to increase appointments, sales and customer retention
Schedule solid appointments with customer call-ins, lists of sold and unsold floor traffic, previous customers, referrals, other generic leads and service and parts customers