Customer Service Associate
About The Position
Models and delivers a distinctive customer experience while providing courteous, fair, friendly, and efficient checkout service. Registers sales on an assigned cash register and helps customers and patients by greeting them, offering assistance with products and services, resolving issues, and answering questions. Supports store operations by recommending products and companion items; processing purchases, payments, voids, returns, rain checks, refunds, and exchanges; maintaining clean and well-merchandised counters and shelves; taking inventory; checking in and pricing merchandise; and constructing displays and completing resets. Follows asset protection procedures and applicable laws for regulated products. Assists with product placement, food separation, stock rotation, and replenishment. Provides customer service in the photo area, including digital passport photos and print services, and handles web pickup orders. Helps maintain a clean, neat, and orderly store, complies with company policies, maintains respectful coworker relationships, completes assigned tasks, and attends requested training.
Requirements
- Must be fluent in reading, writing, and speaking English, except in Puerto Rico.
- Must be willing to work a flexible schedule, including evenings and weekends.
Nice To Haves
- Six months of experience in a retail environment is preferred.
- Prior work experience with Walgreens is preferred.
- Fluency in reading, writing, and speaking English is preferred, except in Puerto Rico.
Responsibilities
- Provide courteous, friendly, fast, and efficient checkout and customer service.
- Greet customers and patients, offer assistance, resolve issues, and answer questions.
- Model and share customer service best practices and Walgreens service traits with team members.
- Recommend products, trade-up options, and companion items.
- Register purchases; collect cash and provide change; process voids, returns, rain checks, refunds, and exchanges.
- Keep counters and shelves clean and well merchandised; take inventory and maintain records.
- Check in and price merchandise as directed.
- Implement asset protection procedures to identify and minimize profit loss.
- Ensure compliance with state and local laws regarding regulated products.
- Construct and maintain promotional, seasonal, and sale displays; complete resets and revisions.
- Assist with food separation and product placement according to policies and procedures.
- Rotate consumable stock using first-in, first-out methods and restock out-of-stock items.
- Maintain working knowledge of store systems and equipment.
- Provide photo-area customer service, including digital passport photos, poster printing, creative machine services, and promotional photo product suggestions.
- Monitor and fulfill web pickup orders and deliver them to customers when they arrive.
- Help maintain clean, neat, and orderly interior and exterior store conditions.
- Comply with company policies and procedures and maintain respectful relationships with coworkers.
- Complete special assignments and other tasks as assigned.
- Attend training and complete PPLs requested by the manager or assigned by corporate.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
