Customer Service Associate
About The Position
The Customer Service Associate models and delivers a distinctive, delightful customer experience and operates an assigned cash register, providing courteous, fair, friendly, and efficient checkout service. The role engages customers and patients, offers assistance with products and services, resolves issues, answers questions, and shares customer-service best practices with team members. The associate provides fast, friendly service; recommends products and companion items; processes purchases, cash, change, voids, returns, rain checks, refunds, and exchanges; and maintains clean, well-merchandised counters and shelves. The position includes checking in and pricing merchandise, inventory and record maintenance, asset-protection procedures, compliance with laws governing regulated products, constructing and maintaining displays, completing resets, supporting food placement and stock rotation, and restocking items. The role also uses store systems and equipment, provides photo-area services such as digital passport photos and poster printing, assists with promotional photo sales, and handles web pickup orders. The associate helps maintain the interior and exterior of the store, follows company policies and procedures, maintains respectful coworker relationships, completes assigned tasks, and attends training and assigned PPLs.
Requirements
- Must be fluent in reading, writing, and speaking English, except in Puerto Rico.
- Must be willing to work a flexible schedule, including evenings and weekends.
Nice To Haves
- Prefer six months of experience in a retail environment.
- Prefer prior work experience with Walgreens.
- Prefer fluency in reading, writing, and speaking English, except in Puerto Rico.
Responsibilities
- Model and deliver a distinctive, delightful customer experience.
- Register sales and provide courteous, fair, friendly, and efficient checkout service.
- Greet customers and patients, offer assistance with products and services, resolve issues, and answer questions.
- Model and share customer-service best practices with team members.
- Recommend products, trade-up items, and companion items.
- Process purchases, cash, change, voids, returns, rain checks, refunds, and exchanges.
- Keep counters and shelves clean and well merchandised; take inventory and maintain records.
- Check in and price merchandise as required or directed.
- Implement company asset-protection procedures to identify and minimize profit loss.
- Comply with state and local laws regarding regulated products.
- Construct and maintain promotional, seasonal, super-structure, and sale displays; complete resets and revisions as directed.
- Assist with food separation and product placement according to policies and procedures.
- Assist with stock rotation using the first-in, first-out method and restock outs.
- Maintain working knowledge of store systems and equipment.
- Provide photo-area customer service, including digital passport photos, poster printing, use of the creative machine, and suggestive selling of promotional photo products.
- Monitor and fill web pickup orders and deliver them to customers when they arrive at the store.
- Assist with interior and exterior store maintenance to ensure a clean, neat, orderly appearance.
- Comply with company policies and procedures and maintain respectful relationships with coworkers.
- Complete special assignments and other tasks as assigned.
- Attend training and complete PPLs requested by the Manager or assigned by corporate.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
