Customer Service Associate

Walgreens•Suffolk, VA

1d•$15 - $19

About The Position

The Customer Service Associate models and delivers a distinctive, delightful customer experience, registers sales on an assigned cash register, and provides courteous, fair, friendly, and efficient checkout service. The role assists customers and patients with products and services, resolves issues, answers questions, and models customer-service best practices for team members. Responsibilities span checkout and store operations, including recommending merchandise, processing purchases and returns, maintaining and merchandising counters and shelves, checking in and pricing merchandise, implementing asset-protection procedures, and complying with laws governing regulated products. The associate also maintains displays, completes resets, helps with food separation and stock rotation, and keeps the store clean and orderly. The role includes customer service in the photo area, such as digital passport photos and poster printing, and web-pickup duties such as monitoring, filling, and delivering customer orders. The associate maintains working knowledge of store systems and equipment, follows company policies, maintains respectful coworker relationships, completes assigned tasks, and attends requested training.

Requirements

Must be fluent in reading, writing, and speaking English, except in Puerto Rico.
Must be willing to work a flexible schedule, including evenings and weekends.

Nice To Haves

Six months of experience in a retail environment is preferred.
Prior work experience with Walgreens is preferred.
Fluency in reading, writing, and speaking English is preferred, except in Puerto Rico.

Responsibilities

Model and deliver a distinctive, delightful customer experience.
Register sales on an assigned cash register and provide courteous, fair, friendly, and efficient checkout service.
Greet customers and patients, offer assistance with products and services, resolve issues, and answer questions.
Model and share customer-service best practices, including interpersonal habits and Walgreens service traits.
Provide courteous, friendly, fast, and efficient service.
Recommend items for sale, including trade-up and companion items.
Register purchases, collect cash, distribute change, and process voids, returns, rain checks, refunds, and exchanges as needed.
Keep counters and shelves clean and well merchandised; take inventory and maintain records.
Check in and price merchandise as required or directed.
Implement Company asset-protection procedures to identify and minimize profit loss.
Ensure compliance with state and local laws regarding regulated products such as alcoholic beverages and tobacco products.
Construct and maintain promotional, seasonal, super-structure, and sale displays; complete resets and revisions as directed.
Assist with separating food items and placing products according to policies and procedures.
Assist with consumable-item stock rotation using the first-in, first-out method and restock outs.
Maintain working knowledge of store systems and store equipment.
Provide photo-area customer service, including digital passport photo service, poster printing, creative-machine service, and suggestive selling of promotional photo products.
Assume web-pickup responsibilities by monitoring orders in Picture Care Plus, picking items, and delivering orders to customers at the store.
Assist with exterior and interior maintenance to ensure a clean, neat, orderly store condition and appearance.
Comply with company policies and procedures and maintain respectful relationships with coworkers.
Complete special assignments and other tasks as assigned.
Attend training and complete PPLs requested by the Manager or assigned by corporate.