Customer Service Associate

Walgreens•Deland, FL

12d

About The Position

The Customer Service Associate models and delivers a distinctive, delightful customer experience. The role registers sales at an assigned cash register and provides courteous, fair, friendly, and efficient checkout service. It also supports store operations, merchandising, photo services, web pickup, and store maintenance while complying with company policies and applicable laws. The associate engages customers and patients by greeting them, offering assistance with products and services, resolving issues, and answering questions. They demonstrate customer-service best practices and Walgreens service traits, such as proactively offering help, identifying customer needs, and providing service until customers are satisfied. The associate handles purchases and related transactions, recommends products, maintains merchandise and displays, checks in and prices merchandise, and follows asset-protection procedures. They help ensure regulated-product compliance, proper food placement and rotation, and store cleanliness. In the photo area, they provide services such as digital passport photos and poster printing, and handle web pickup orders. The role also includes completing assigned training and other tasks.

Requirements

Must be fluent in reading, writing, and speaking English, except in Puerto Rico.
Must be willing to work a flexible schedule, including evenings and weekend hours.

Nice To Haves

Six months of experience in a retail environment is preferred.
Prior work experience with Walgreens is preferred.
Fluency in reading, writing, and speaking English is preferred, except in Puerto Rico.

Responsibilities

Greet customers and patients, offer assistance with products and services, resolve customer issues, and answer questions.
Deliver courteous, friendly, fast, and efficient service, modeling customer-service best practices and Walgreens service traits.
Recommend items for sale, trade-up items, and companion products.
Register purchases; collect cash and distribute change; process voids, returns, rain checks, refunds, and exchanges as needed.
Keep counters and shelves clean and well merchandised; take inventory and maintain records.
Check in and price merchandise as required or directed by the store manager or shift leader.
Implement company asset-protection procedures to identify and minimize profit loss.
Comply with state and local laws regarding regulated products, such as alcoholic beverages and tobacco products.
Construct and maintain promotional, seasonal, super-structure, and sale displays; complete resets and revisions as directed.
Separate food items and place products according to policies and procedures.
Assist with stock rotation using the first-in, first-out method and restock outs for consumable items.
Use store systems and equipment; provide customer service in the photo area, including digital passport photos, poster printing, and creative-machine services.
Suggestively sell promotional photo products.
Monitor Picture Care Plus orders, pick items, and deliver web pickup orders to customers when they arrive at the store.
Help maintain clean, neat, and orderly interior and exterior store conditions.
Comply with company policies and procedures and maintain respectful relationships with coworkers.
Complete special assignments and other tasks as assigned.
Attend training and complete PPLs requested by the manager or assigned by corporate.