Customer Service Associate
About The Position
The Customer Service Associate models and delivers a distinctive, delightful customer experience and provides courteous, fair, friendly, and efficient checkout service. The role involves helping customers and patients, resolving issues, answering questions, and demonstrating customer-service best practices to team members. Operational duties include processing sales, payments, returns, exchanges, and other register transactions; recommending products; maintaining merchandise, displays, inventory, and store appearance; following asset-protection procedures and applicable laws for regulated products; and supporting food handling, stocking, and product rotation. The associate also provides photo-area services, processes web pickup orders, uses store systems and equipment, and completes assigned tasks and training.
Requirements
- Must be fluent in reading, writing, and speaking English, except in Puerto Rico.
- Must be willing to work a flexible schedule, including evenings and weekends.
Nice To Haves
- Six months of experience in a retail environment preferred.
- Prior work experience with Walgreens preferred.
- Fluency in reading, writing, and speaking English preferred, except in Puerto Rico.
- Willingness to work a flexible schedule, including evenings and weekends.
Responsibilities
- Greet customers and patients, offer assistance with products and services, resolve issues, and answer questions.
- Model and share customer-service best practices with team members.
- Provide courteous, friendly, fast, and efficient service.
- Recommend products, trade-up items, and companion items.
- Register purchases and handle cash, change, voids, returns, rain checks, refunds, and exchanges.
- Keep counters and shelves clean and well merchandised; take inventory and maintain records.
- Check in and price merchandise as required or directed.
- Follow company asset-protection procedures to identify and minimize profit loss.
- Ensure compliance with state and local laws regarding regulated products.
- Construct and maintain promotional, seasonal, and sale displays, and complete resets and revisions.
- Assist with separation and placement of food items according to policies and procedures.
- Assist with stock rotation using first in, first out and restock outs.
- Use store systems and equipment.
- Provide photo-area customer service, including digital passport photos, poster printing, creative machine services, and promotion of photo products.
- Monitor and fulfill web pickup orders and deliver them to customers at the store.
- Assist with interior and exterior maintenance to keep the store clean, neat, orderly, and presentable.
- Comply with company policies and procedures and maintain respectful coworker relationships.
- Complete special assignments and other tasks as assigned.
- Attend training and complete PPLs requested by a manager or assigned by corporate.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
