Customer Service Associate

Walgreens • Kentwood, MI

3d

About The Position

The Customer Service Associate delivers a distinctive customer experience by greeting and assisting customers and patients, answering questions, resolving issues, and providing courteous, efficient checkout service. The role registers sales, handles payments and transactions, recommends products, and supports store operations, including merchandising, inventory, displays, product rotation, and asset protection. Associates also support photo services and web pickup orders, maintain the store’s interior and exterior, follow company policies and applicable laws, and complete assigned training and other tasks.

Requirements

• Fluency in reading, writing, and speaking English, except in Puerto Rico.
• Willingness to work a flexible schedule, including evenings and weekends.

Nice To Haves

• Six months of experience in a retail environment.
• Prior work experience with Walgreens.
• Fluency in reading, writing, and speaking English, except in Puerto Rico.

Responsibilities

• Greet and assist customers and patients with products and services, answer questions, and resolve issues to ensure a positive experience.
• Model and share customer-service best practices, including courteous interpersonal habits and proactive assistance.
• Provide courteous, friendly, fast, and efficient service.
• Recommend items for sale, including trade-up and companion products.
• Register purchases, collect cash, provide change, and process voids, returns, rain checks, refunds, and exchanges.
• Keep counters and shelves clean and well merchandised; take inventory and maintain records.
• Check in and price merchandise as required or as directed.
• Follow asset-protection procedures to identify and minimize profit loss.
• Ensure compliance with state and local laws concerning regulated products, such as alcohol and tobacco.
• Construct and maintain promotional, seasonal, super-structure, and sale displays; complete resets and revisions as directed.
• Separate food items and place products according to applicable policies and procedures.
• Rotate consumable stock using the first-in, first-out method and restock outs.
• Use store systems and equipment.
• Provide photo-area customer service, including digital passport photos, poster printing, creative machine services, and promotional photo-product suggestions.
• Monitor and fulfill web pickup orders and deliver orders to customers when they arrive at the store.
• Help maintain clean, neat, and orderly interior and exterior store conditions.
• Comply with company policies and procedures and maintain respectful relationships with coworkers.
• Complete training, requested PPLs, special assignments, and other assigned tasks.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed