Customer Service Associate

Walgreens•Pine Bush, NY

8d•$16 - $18

About The Position

The Customer Service Associate models and delivers a distinctive, delightful customer experience and provides courteous, fair, friendly, and efficient checkout service. The role engages customers and patients by greeting them, offering assistance with products and services, resolving issues, and answering questions. Associates share customer-service best practices with team members, including interpersonal habits and Walgreens service traits. Operational duties include processing customer purchases, handling cash and change, and completing voids, returns, rain checks, refunds, and exchanges. The associate recommends products and related items, maintains clean and well-merchandised counters and shelves, takes inventory, maintains records, checks in and prices merchandise, and helps construct displays and complete resets. The role also supports asset protection, compliance with laws for regulated products, food-item separation and placement, stock rotation, and restocking. The associate uses store systems and equipment, serves customers in the photo area, performs digital passport photo and print-related services, and handles web pickup orders. The role also helps maintain the interior and exterior of the store, follows company policies and procedures, maintains respectful coworker relationships, completes assigned tasks, and attends training and completes assigned PPLs.

Requirements

Must be fluent in reading, writing, and speaking English, except in Puerto Rico.
Must be willing to work a flexible schedule, including evenings and weekends.

Nice To Haves

Prefer six months of experience in a retail environment.
Prefer prior work experience with Walgreens.
Prefer fluency in reading, writing, and speaking English, except in Puerto Rico.
Prefer willingness to work a flexible schedule, including evenings and weekends.

Responsibilities

Model and deliver a distinctive, delightful customer experience.
Greet customers and patients, offer assistance with products and services, resolve issues, and answer questions.
Share customer-service best practices with team members.
Provide courteous, friendly, fast, and efficient checkout service.
Recommend products for sale, including trade-up and companion items.
Register purchases, collect cash, distribute change, and process voids, returns, rain checks, refunds, and exchanges.
Keep counters and shelves clean and well merchandised; take inventory and maintain records.
Check in and price merchandise as required or directed.
Implement asset-protection procedures to identify and minimize profit loss.
Ensure compliance with state and local laws concerning regulated products.
Construct and maintain promotional, seasonal, super-structure, and sale displays; complete resets and revisions as directed.
Assist with separation and placement of food items according to policies and procedures.
Assist with consumable-item stock rotation using first in, first out, and restock outs.
Use store systems and equipment.
Provide customer service in the photo area, including digital passport photos, poster printing, creative-machine services, and promotional photo-product suggestions.
Monitor and fill web pickup orders and deliver them to customers when they arrive at the store.
Help maintain a clean, neat, orderly store interior and exterior.
Comply with company policies and procedures and maintain respectful relationships with coworkers.
Complete special assignments and other tasks as assigned.
Attend training and complete PPLs requested by the manager or assigned by corporate.