Customer Service Associate

Walgreens • Hollywood, FL

2d • $15 - $19

About The Position

The Customer Service Associate models and delivers a distinctive, delightful customer experience while registering sales on an assigned cash register and providing courteous, fair, friendly, and efficient checkout service. The role engages customers and patients, offers assistance with products and services, resolves issues, and answers questions. It also shares customer-service best practices with team members, including welcoming and attentive interpersonal habits and proactive assistance.

Requirements

• Must be fluent in reading, writing, and speaking English, except in Puerto Rico.
• Must be willing to work a flexible schedule, including evenings and weekends.

Nice To Haves

• Six months of experience in a retail environment is preferred.
• Prior work experience with Walgreens is preferred.
• Fluency in reading, writing, and speaking English is preferred, except in Puerto Rico.

Responsibilities

• Provide courteous, friendly, fast, and efficient customer service.
• Recommend products for sale, including trade-up and companion items.
• Register purchases; collect cash and provide change; process voids, returns, rain checks, refunds, and exchanges.
• Keep counters and shelves clean and well merchandised; take inventory and maintain records.
• Check in and price merchandise as required or directed by the store manager or shift leader.
• Follow asset-protection procedures to identify and minimize profit loss.
• Comply with state and local laws concerning regulated products, such as alcohol and tobacco.
• Construct and maintain promotional, seasonal, super-structure, and sale displays; complete resets and revisions as directed.
• Assist with food separation and product placement according to policy; rotate consumable stock using first-in, first-out procedures and restock outs.
• Maintain working knowledge of store systems and equipment.
• Provide photo-area customer service, including digital passport photos, poster printing, use of the creative machine, and suggestive selling of promotional photo products.
• Monitor web pickup orders in Picture Care Plus, pick items, and deliver orders to customers when they arrive at the store.
• Help maintain clean, neat, and orderly interior and exterior store conditions.
• Follow company policies and procedures and maintain respectful coworker relationships.
• Complete special assignments and other tasks as assigned.
• Attend training and complete PPLs requested by the manager or assigned by corporate.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed