Customer Service Associate

Royal Farms•Severna Park, MD

About The Position

The Customer Service Associate supports the store leadership team by carrying out store-level tasks that promote efficient, safe, and customer-focused operations. Duties include food service preparation, point-of-sale transactions, housekeeping, and general store upkeep. The role contributes to an exceptional customer experience by engaging customers with friendliness, efficiency, and professionalism, building brand loyalty, and upholding Royal Farms standards. The associate provides customer service, answers merchandise questions, assists with purchases, and communicates customer requests, vendor issues, and product damage to store leadership. They operate registers and assisted checkout terminals, process payments, follow ID verification laws for age-restricted products, support sales of items requiring employee assistance, and handle customer fuel transactions. The position also involves preparing food and beverages to recipe or customer specifications; following food safety and sanitation standards; restocking and inspecting merchandise; removing expired products; and completing routine cleaning and housekeeping. Associates follow company safety, security, and operational procedures, uphold company values and brand standards, and perform other assigned duties.

Requirements

Must be at least 16 years old.
Strong communication and customer service skills.
Ability to work independently and as part of a team.
Ability to multitask effectively in a fast-paced environment.
Ability to learn and follow Royal Farms safety processes and procedures.
Must be able to stand, walk, bend, reach, and lift up to 50 pounds throughout the shift.
Must be able to perform repetitive physical tasks, including squatting, stooping, and crouching.
Must be comfortable working around hot equipment and cleaning products.
Must be punctual and arrive at work on time.
Must wear slip-resistant shoes while on duty.
Flexible availability to work various shifts, including weekends, holidays, and overtime as required by business needs.
Ability to adhere to assigned schedules and arrive at work on time as required by business needs.

Nice To Haves

Prior experience in food service and/or customer service.

Responsibilities

Greet and acknowledge customers, provide friendly and attentive service, anticipate customer needs, and demonstrate product knowledge.
Respond to customer merchandise inquiries and assist with product selection.
Communicate customer requests, vendor issues, and product damages to store leadership.
Operate the register, scan and bag items, process various payment methods, activate fuel and gift cards, and balance the drawer at the end of the shift.
Follow ID verification laws when selling age-restricted products such as alcohol or tobacco.
Assist customers with assisted checkout terminals and monitor transactions for payment accuracy and theft prevention.
Support purchases requiring employee assistance, including tobacco, lottery, and items kept behind the counter.
Handle customer fuel transactions, monitor fuel court activity, and stop pumps if necessary.
Prepare made-to-order food and beverages according to recipes or customer specifications while maintaining accuracy, quality, and speed.
Execute foodservice and beverage programs consistently, including proper portioning, presentation, and product availability.
Follow food safety and sanitation standards for food handling, storage, and cleaning.
Restock products and supplies; check expiration codes; face and inspect items; and remove expired products according to company procedures.
Perform routine cleaning and housekeeping, including sweeping, mopping, and trash removal.
Maintain a clean, organized work area and promptly report unsafe conditions to store leadership.
Follow Royal Farms safety, security, and operational procedures and uphold company mission, values, integrity, accountability, and brand standards.
Perform other projects and duties as assigned.