Customer Service Associate

Walgreens•Edison, NJ

3d•$16 - $21

About The Position

Models and delivers a distinctive, delightful customer experience. Registers sales on an assigned cash register and provides courteous, fair, friendly, and efficient checkout service. Engages customers and patients by greeting them and offering assistance with products and services. Resolves customer issues and answers questions to ensure a positive experience, and shares customer-service best practices with team members. Provides fast, friendly service; recommends products and companion items; processes purchases, cash transactions, voids, returns, refunds, exchanges, and rain checks. Maintains clean, well-merchandised counters and shelves; takes inventory, maintains records, checks in and prices merchandise, and constructs and maintains displays. Supports asset protection and compliance with laws governing regulated products. Assists with food separation and product placement, stock rotation using the first-in, first-out method, and restocking. Uses store systems and equipment; provides photo-area services, including digital passport photos and poster printing; handles web pickup orders; and helps maintain the store's interior and exterior. Follows company policies, maintains respectful coworker relationships, completes assigned tasks, and attends requested training.

Requirements

Fluency in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including evenings and weekends.

Nice To Haves

Six months of experience in a retail environment is preferred.
Prior work experience with Walgreens is preferred.
Fluency in reading, writing, and speaking English is preferred, except in Puerto Rico.

Responsibilities

Model and deliver a distinctive, delightful customer experience.
Greet customers and patients, offer help with products and services, resolve issues, and answer questions.
Share customer-service best practices with team members.
Provide courteous, friendly, fast, and efficient checkout service.
Recommend products, trade-up items, and companion items.
Register purchases, collect cash, provide change, and process voids, returns, rain checks, refunds, and exchanges.
Keep counters and shelves clean and well merchandised; take inventory and maintain records.
Check in and price merchandise as required or directed.
Implement asset-protection procedures to identify and minimize profit loss.
Ensure compliance with state and local laws regarding regulated products.
Construct and maintain promotional, seasonal, and sale displays; complete resets and revisions as directed.
Assist with food separation, product placement, stock rotation using first-in, first-out, and restocking.
Maintain working knowledge of store systems and equipment.
Provide photo-area customer service, including digital passport photos, poster printing, and promotional photo-product recommendations.
Monitor and fill web pickup orders and deliver them to customers when they arrive at the store.
Help maintain a clean, neat, orderly store interior and exterior.
Comply with company policies and procedures and maintain respectful relationships with coworkers.
Complete special assignments and other tasks as assigned.
Attend training and complete PPLs requested by the manager or assigned by corporate.