Customer Service Associate - Temporary
About The Position
The Customer Service Associate models and delivers a distinctive, delightful customer experience, registers sales on an assigned cash register, and provides courteous, fair, friendly, and efficient checkout service. The role engages customers and patients by greeting them, offering assistance with products and services, resolving issues, and answering questions. It involves recommending items and companion products, handling purchases and payment transactions, maintaining merchandise and displays, supporting inventory and stock rotation, and following asset protection procedures and laws for regulated products. The associate also supports photo services and web pickups, helps keep the store clean and orderly, complies with company policies, maintains respectful coworker relationships, completes assigned tasks, and attends requested training.
Requirements
- Must be fluent in reading, writing, and speaking English, except in Puerto Rico.
- Must be willing to work a flexible schedule, including evenings and weekend hours.
Nice To Haves
- Prefer six months of experience in a retail environment.
- Prefer prior work experience with Walgreens.
Responsibilities
- Greet customers and patients, offer assistance with products and services, resolve customer issues, and answer questions.
- Model and share customer service best practices, including courteous interpersonal habits and proactive service.
- Provide fast, friendly, courteous, and efficient checkout and customer service.
- Recommend items for sale, trade-up items, and companion products.
- Register purchases, collect cash, distribute change, and process voids, returns, rain checks, refunds, and exchanges.
- Keep counters and shelves clean and well merchandised; take inventory and maintain records.
- Check in and price merchandise as required or as directed by the store manager or shift leader.
- Implement asset protection procedures to identify and minimize profit loss.
- Ensure compliance with state and local laws regarding regulated products such as alcoholic beverages and tobacco products.
- Construct and maintain promotional, seasonal, super-structure, and sale displays; complete resets and revisions as directed.
- Separate food items and place products according to policies and procedures.
- Assist with stock rotation using the first-in, first-out method and restock outs for consumable items.
- Maintain working knowledge of store systems and equipment.
- Provide photo-area customer service, including digital passport photos, poster printing, creative machine services, and promotional photo product recommendations.
- Monitor Picture Care Plus web pickup orders, pick items, and deliver orders to customers when they arrive at the store.
- Assist with exterior and interior maintenance to keep the store clean, neat, orderly, and presentable.
- Comply with company policies and procedures and maintain respectful relationships with coworkers.
- Complete special assignments and other tasks as assigned.
- Attend training and complete PPLs requested by the manager or assigned by corporate.
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What This Job Offers
Career Level
Entry Level
Education Level
No Education Listed
