Customer Service Associate - Temporary

Walgreens•Franklin Park, IL

About The Position

Models and delivers a distinctive, delightful customer experience by greeting customers, offering assistance with products and services, resolving issues, answering questions, and providing courteous, fair, friendly, and efficient checkout service. Registers sales and processes customer transactions, including returns, refunds, exchanges, voids, and rain checks. Recommends products, trade-up items, and companion items. Supports store operations by keeping counters and shelves clean and well merchandised; taking inventory and maintaining records; checking in and pricing merchandise; constructing and maintaining displays; completing resets and revisions; assisting with food separation and product placement; and rotating and restocking consumable items. Follows asset protection procedures and applicable state and local regulations for regulated products. Uses store systems and equipment and provides photo-area services, including digital passport photos, poster printing, and promotional photo product suggestions. Monitors and fulfills web pickup orders and assists with interior and exterior store maintenance. Complies with company policies and procedures, maintains respectful relationships with coworkers, completes assigned tasks, and attends training and requested learning activities. The position is temporary and requires a flexible schedule, including evenings and weekends. Applicants must be fluent in reading, writing, and speaking English, except in Puerto Rico.

Requirements

Fluent in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including evenings and weekends.

Nice To Haves

Six months of experience in a retail environment is preferred.
Prior work experience with Walgreens is preferred.

Responsibilities

Greet customers and patients, offer help with products and services, resolve customer issues, and answer questions.
Model and share customer service best practices, including courteous interpersonal habits and proactive assistance.
Provide fast, courteous, friendly, and efficient checkout service.
Recommend products for sale, trade-up items, and companion items.
Register purchases and handle cash, change, voids, returns, rain checks, refunds, and exchanges.
Keep counters and shelves clean and well merchandised; take inventory and maintain records.
Check in and price merchandise as required or directed.
Implement asset protection procedures to identify and minimize profit loss.
Ensure compliance with state and local laws for regulated products such as alcohol and tobacco.
Construct and maintain promotional, seasonal, and sale displays, and complete resets and revisions as directed.
Assist with separation of food items and policy-compliant product placement.
Rotate consumable items using first in, first out and restock out-of-stock items.
Use store systems and equipment.
Provide photo-area customer service, including digital passport photos, poster printing, creative machine services, and promotional product suggestions.
Monitor and fulfill web pickup orders and deliver them to customers when they arrive at the store.
Assist with interior and exterior maintenance to keep the store clean, neat, orderly, and presentable.
Comply with company policies and procedures and maintain respectful coworker relationships.
Complete special assignments and other tasks as assigned.
Attend training and complete requested or assigned PPLs.