Customer Service Associate - Temporary
About The Position
Models and delivers a distinctive, delightful customer experience by providing courteous, fair, friendly, and efficient checkout service. Registers sales, assists customers with products and services, resolves issues, answers questions, and follows customer-service best practices. The role also supports store operations, including recommending products, processing transactions and returns, maintaining merchandise and displays, checking in and pricing merchandise, assisting with inventory and stock rotation, and following asset protection procedures and regulations for controlled products. Additional duties include photo-area services, web order pickup, store maintenance, completing assigned tasks, and attending required training. The position is temporary and requires a flexible schedule, including evenings and weekends.
Requirements
- Fluency in reading, writing, and speaking English, except in Puerto Rico.
- Willingness to work a flexible schedule, including evenings and weekends.
Nice To Haves
- Six months of experience in a retail environment is preferred.
- Prior work experience with Walgreens is preferred.
Responsibilities
- Greet customers and patients, offer assistance with products and services, resolve issues, and answer questions.
- Provide courteous, friendly, fast, and efficient customer service at checkout and throughout the store.
- Recommend products, trade-up items, and companion items.
- Register purchases and handle cash, change, voids, returns, rain checks, refunds, and exchanges.
- Keep counters and shelves clean and well merchandised; take inventory and maintain records.
- Check in and price merchandise as required or directed.
- Follow company asset-protection procedures to identify and minimize profit loss.
- Ensure compliance with state and local laws regarding regulated products, including alcohol and tobacco.
- Construct and maintain promotional, seasonal, super-structure, and sale displays; complete resets and revisions as directed.
- Separate food items and place products according to applicable policies and procedures.
- Rotate consumable stock using first-in, first-out practices and restock outs.
- Use store systems and equipment.
- Provide photo-area services, including digital passport photos, poster printing, creative-machine services, and promotional photo-product suggestions.
- Monitor and fulfill web pickup orders, including selecting items and delivering orders to customers at the store.
- Assist with interior and exterior maintenance to keep the store clean, neat, and orderly.
- Comply with company policies and procedures and maintain respectful relationships with coworkers.
- Complete special assignments and other tasks as assigned.
- Attend training and complete PPLs requested by a manager or assigned by corporate.
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What This Job Offers
Career Level
Entry Level
Education Level
No Education Listed
