Customer Service Associate - Temporary

Walgreens•Chino, CA

About The Position

The Customer Service Associate delivers a distinctive, welcoming customer experience and provides courteous, fair, friendly, and efficient checkout service. The role includes greeting customers, offering assistance with products and services, resolving issues, answering questions, and sharing customer-service best practices with team members. The associate operates a cash register; handles payments, change, voids, returns, rain checks, refunds, and exchanges; recommends products; and helps maintain clean, well-merchandised counters and shelves. Additional store duties include checking in and pricing merchandise, maintaining inventory and records, constructing displays, completing resets, rotating and replenishing stock, supporting asset protection, and following applicable laws and company procedures. The position also provides customer service in the photo area, including digital passport photos and photo products, and handles web pickup orders by filling and delivering them to customers. The associate helps maintain the interior and exterior of the store, completes assigned tasks, attends training, and completes requested learning activities.

Requirements

Fluency in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including evenings and weekends.

Nice To Haves

Six months of experience in a retail environment is preferred.
Prior work experience with Walgreens is preferred.

Responsibilities

Greet customers and patients, offer assistance with products and services, resolve issues, and answer questions.
Model and share customer-service best practices with team members.
Provide courteous, friendly, fast, and efficient service; recommend products, trade-up items, and companion items.
Operate the assigned cash register; process purchases, cash, change, voids, returns, rain checks, refunds, and exchanges.
Keep counters and shelves clean and well merchandised; take inventory and maintain records.
Check in and price merchandise as required or directed.
Follow asset-protection procedures and comply with state and local laws for regulated products.
Construct and maintain displays, complete resets and revisions, and place products according to policies and procedures.
Assist with food separation, stock rotation using first-in, first-out, and replenishment of out-of-stock items.
Use store systems and equipment.
Provide photo-area customer service, including digital passport photo service, poster printing, creative machine services, and promotion of photo products.
Monitor and fill web pickup orders and deliver them to customers when they arrive at the store.
Help maintain clean, neat, and orderly interior and exterior store conditions.
Comply with company policies and procedures and maintain respectful relationships with coworkers.
Complete special assignments and other tasks as assigned.
Attend training and complete PPLs requested by a manager or assigned by corporate.