Customer Service Associate - Temporary
About The Position
The Customer Service Associate models and delivers a distinctive, delightful customer experience. The role registers sales on an assigned cash register and provides courteous, fair, friendly, and efficient checkout service. The associate helps customers and patients by greeting them, offering assistance with products and services, resolving issues, and answering questions. They also model customer-service best practices, including courteous interpersonal habits and proactive assistance. Operational duties include recommending products, processing purchases and transactions, maintaining clean and well-merchandised counters and shelves, checking in and pricing merchandise, and supporting inventory and recordkeeping. The associate follows asset-protection procedures and applicable laws for regulated products; maintains displays and completes resets; supports food-item separation and stock rotation; and keeps the store clean and orderly. Additional duties include photo-area customer service, web-pickup order fulfillment, using store systems and equipment, maintaining respectful coworker relationships, and completing assigned tasks. The associate attends training and completes assigned PPLs.
Requirements
- Fluency in reading, writing, and speaking English, except in Puerto Rico.
- Willingness to work a flexible schedule, including evenings and weekends.
Nice To Haves
- Six months of experience in a retail environment is preferred.
- Prior work experience with Walgreens is preferred.
Responsibilities
- Greet customers and patients, offer assistance with products and services, resolve customer issues, and answer questions.
- Model customer-service best practices and Walgreens service traits, including proactive assistance and attentive service.
- Provide courteous, friendly, fast, and efficient checkout service.
- Recommend products, trade-up items, and companion items.
- Register purchases and handle cash, change, voids, returns, rain checks, refunds, and exchanges.
- Keep counters and shelves clean and well merchandised; take inventory and maintain records.
- Check in and price merchandise as required or directed.
- Implement asset-protection procedures to identify and minimize profit loss.
- Comply with state and local laws regarding regulated products such as alcoholic beverages and tobacco.
- Construct and maintain promotional, seasonal, super-structure, and sale displays; complete resets and revisions as directed.
- Assist with food-item separation and product placement according to policies and procedures.
- Assist with stock rotation using the first-in, first-out method and restock outs for consumable items.
- Use store systems and store equipment.
- Provide customer service in the photo area, including digital passport photos, poster printing, creative-machine services, and promotional photo-product suggestions.
- Monitor web pickup orders in Picture Care Plus, pick items, and deliver orders to customers when they arrive at the store.
- Help maintain clean, neat, and orderly interior and exterior store conditions.
- Comply with company policies and procedures and maintain respectful relationships with coworkers.
- Complete special assignments and other tasks as assigned.
- Attend training and complete PPLs requested by a manager or assigned by corporate.
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What This Job Offers
Career Level
Entry Level
Education Level
No Education Listed
