Customer Service Associate
About The Position
The Customer Service Associate models and delivers a distinctive, delightful customer experience and operates an assigned cash register, providing courteous, fair, friendly, and efficient checkout service. The role engages customers and patients by greeting them, offering assistance with products and services, resolving issues, and answering questions. Associates share customer service best practices and Walgreens service traits with team members. The position supports store operations by recommending products, processing purchases and transactions, keeping counters and shelves clean and well merchandised, taking inventory, maintaining records, checking in and pricing merchandise, and constructing and maintaining displays. It includes supporting asset protection, complying with laws applicable to regulated products, handling food separation and stock rotation, and using store systems and equipment. Additional duties include photo-area and web pick-up services, maintaining store cleanliness, complying with company policies, maintaining respectful coworker relationships, completing assigned tasks, and attending required training.
Requirements
- Fluency in reading, writing, and speaking English, except in Puerto Rico.
- Willingness to work a flexible schedule, including evenings and weekends.
Nice To Haves
- Six months of experience in a retail environment is preferred.
- Prior work experience with Walgreens is preferred.
- Fluency in reading, writing, and speaking English is preferred, except in Puerto Rico.
- Willingness to work a flexible schedule, including evenings and weekends is preferred.
Responsibilities
- Greet customers and patients, offer assistance with products and services, resolve customer issues, and answer questions.
- Model and share customer service best practices, including courteous interpersonal habits and Walgreens service traits.
- Provide courteous, friendly, fast, and efficient customer service.
- Recommend items for sale, including trade-up and companion items.
- Register purchases, collect cash, provide change, and process voids, returns, rain checks, refunds, and exchanges.
- Keep counters and shelves clean and well merchandised; take inventory and maintain records.
- Check in and price merchandise as required or as directed by the store manager or shift leader.
- Implement asset protection procedures to identify and minimize profit loss.
- Ensure compliance with state and local laws regarding regulated products, such as alcohol and tobacco.
- Construct and maintain promotional, seasonal, super-structure, and sale displays; complete resets and revisions as directed.
- Assist with food separation and product placement according to policy and procedure.
- Assist with consumable-item stock rotation using first in, first out, and restock outs.
- Maintain working knowledge of store systems and equipment.
- Provide photo-area services, including digital passport photos, poster printing, creative machine services, and suggestive selling of promotional photo products.
- Monitor and fulfill web pick-up orders in Picture Care Plus, including picking items and delivering orders to customers at the store.
- Help maintain clean, neat, and orderly interior and exterior store conditions.
- Comply with company policies and procedures and maintain respectful relationships with coworkers.
- Complete special assignments and other tasks as assigned.
- Attend training and complete PPLs requested by the manager or assigned by corporate.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
