Customer Service Associate

Walgreens•Jefferson City, MO

19h

About The Position

The Customer Service Associate delivers a distinctive and positive customer experience by providing courteous, fair, friendly, and efficient service. The role registers sales, assists customers with products and services, resolves questions and concerns, and models customer service best practices for team members. The associate performs checkout and store operations, including processing purchases, returns, refunds, exchanges, and other transactions; maintaining merchandise, inventory, displays, and store cleanliness; and following asset protection procedures and applicable laws for regulated products. The role also supports product stocking and rotation, store equipment and systems, photo services, and web pickup orders. The associate completes assigned training and other tasks, complies with company policies and procedures, and maintains respectful relationships with coworkers. The role requires English fluency (except in Puerto Rico) and willingness to work a flexible schedule, including evenings and weekends. Six months of retail experience and prior Walgreens work experience are preferred. Compensation depends on factors such as geography, skills, education, and experience. The position remains open until filled.

Requirements

Must be fluent in reading, writing, and speaking English, except in Puerto Rico.
Must be willing to work a flexible schedule, including evenings and weekends.

Nice To Haves

Six months of experience in a retail environment is preferred.
Prior work experience with Walgreens is preferred.
English fluency in reading, writing, and speaking is preferred, except in Puerto Rico.

Responsibilities

Greet customers and patients, offer assistance with products and services, and resolve issues or answer questions to support a positive experience.
Model and share customer service best practices, including courteous interpersonal habits and proactive assistance.
Provide courteous, friendly, fast, and efficient checkout and customer service.
Recommend products, trade-up items, and companion items to customers.
Register purchases and process cash payments, change, voids, returns, rain checks, refunds, and exchanges.
Keep counters and shelves clean and well merchandised; take inventory and maintain records.
Check in and price merchandise as required or as directed by the store manager or shift leader.
Follow company asset protection procedures to identify and minimize profit loss.
Comply with state and local laws concerning regulated products, including alcoholic beverages and tobacco products.
Construct and maintain promotional, seasonal, super-structure, and sale displays; complete resets and revisions as directed.
Separate food items and place products according to applicable policies and procedures.
Rotate consumable stock using the first-in, first-out method and restock outs.
Maintain working knowledge of store systems and equipment.
Provide photo-area services, including digital passport photos, poster printing, use of the creative machine, and suggestive selling of promotional photo products.
Monitor and fulfill web pickup orders and deliver them to customers when they arrive at the store.
Help maintain clean, neat, and orderly interior and exterior store conditions.
Comply with company policies and procedures and maintain respectful relationships with coworkers.
Complete assigned training and PPLs, special assignments, and other tasks.