Customer Service Associate
About The Position
The Customer Service Associate models and delivers a distinctive, delightful customer experience while registering sales and providing courteous, fair, friendly, and efficient checkout service. The role engages customers and patients, offers assistance with products and services, resolves issues, and answers questions. Associates model customer-service best practices, including proactive assistance, identifying customer needs, and serving customers until satisfied. The position supports store operations by processing purchases and related transactions, recommending products, maintaining merchandise and displays, checking in and pricing merchandise, and following asset-protection procedures. It also supports compliance with laws related to regulated products, product placement and rotation, photo services, web pickup orders, and store cleanliness. Associates use store systems and equipment, maintain respectful coworker relationships, comply with company policies, and complete assigned tasks and training.
Requirements
- Fluency in reading, writing, and speaking English, except in Puerto Rico.
- Willingness to work a flexible schedule, including evenings and weekends.
Nice To Haves
- Six months of experience in a retail environment.
- Prior work experience with Walgreens.
- Fluency in reading, writing, and speaking English, except in Puerto Rico.
- Willingness to work a flexible schedule, including evenings and weekends.
Responsibilities
- Greet customers and patients, offer assistance with products and services, resolve issues, and answer questions.
- Model and share customer-service best practices with team members, including proactive assistance and serving customers until satisfied.
- Provide courteous, friendly, fast, and efficient service at checkout.
- Recommend items for sale, including trade-up and companion items.
- Register purchases; collect cash and distribute change; process voids, returns, rain checks, refunds, and exchanges.
- Keep counters and shelves clean and well merchandised; take inventory and maintain records.
- Check in and price merchandise as required or directed by the store manager or shift leader.
- Implement company asset-protection procedures to identify and minimize profit loss.
- Follow state and local laws regarding regulated products, such as alcoholic beverages and tobacco products.
- Construct and maintain promotional, seasonal, super-structure, and sale displays; complete resets and revisions as directed.
- Assist with food-item separation and policy-compliant product placement; rotate consumable stock using first in, first out, and restock outs.
- Maintain working knowledge of store systems and equipment.
- Provide photo-area customer service, including digital passport photos, poster printing, creative-machine services, and suggestive selling of promotional photo products.
- Monitor Picture Care Plus web pickup orders, pick items, and deliver orders to customers when they arrive at the store.
- Help maintain clean, neat, orderly interior and exterior store conditions.
- Comply with company policies and procedures and maintain respectful relationships with coworkers.
- Complete special assignments and other tasks as assigned.
- Attend training and complete PPLs requested by the manager or assigned by corporate.
Benefits
- Benefits information is available at jobs.walgreens.com/benefits; specific benefits are not listed in the description.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
