Customer Service Associate, Golf Retail

2nd Swing•West Palm Beach, FL

11d•Onsite

About The Position

The Customer Service Associate delivers a positive guest experience in a golf retail store by handling golf equipment purchases and trade-ins, answering product questions in person and over the phone, and keeping checkout operations running smoothly. The position is part-time, in-store, and located in West Palm Beach, Florida; remote work is not offered. Weekend availability is required, and the role may include evenings as part of flexible, part-time seasonal hours. The ideal candidate is a golf enthusiast with at least two years of customer service experience, strong communication skills, and confidence handling transactions and using POS systems. Golf retail experience or golf equipment knowledge is preferred. The role requires attention to detail, reliability, a team-oriented approach, and comfort working in a fast-paced retail environment while following established procedures. Compensation is $18–$22 per hour, based on previous experience. Part-time benefits include flexible scheduling, a 401(k) company match, employee programs including PGA membership dues support, paid time off, discounted merchandise, health and wellness initiatives, and work-life balance.

Requirements

At least 2 years of customer service experience.
Strong communication and customer service skills.
Detail-oriented and reliable, with comfort handling transactions.
Ability to work in a fast-paced retail environment and follow established procedures.
Team-oriented, with a willingness to help where needed.
Flexible availability for part-time seasonal hours, including weekends and evenings.
Ability to work part-time hours, including weekends.
Ability to tolerate prolonged periods of sitting, standing, and bending.
Comfort working in a retail environment.

Nice To Haves

Golf retail experience or knowledge of golf equipment.
Experience with POS systems and cash handling.

Responsibilities

Greet guests and provide a friendly, welcoming store experience.
Process purchases, payments, returns, and exchanges accurately using the POS system.
Complete golf equipment trade-in transactions and follow required procedures.
Answer customer questions in person and over the phone.
Verify pricing, discounts, and transaction details for accuracy.
Handle customer concerns professionally and involve the appropriate team member when needed.
Maintain an organized checkout area and assist with daily store operations.
Follow cash-handling, transaction, and loss-prevention procedures.