Customer Service Associate

Walgreens•Bethalto, IL

1d•$15 - $19

About The Position

Models and delivers a distinctive, delightful customer experience. Registers sales on an assigned cash register and provides courteous, fair, friendly, and efficient checkout service. The role engages customers and patients by greeting them, offering assistance with products and services, resolving issues, and answering questions. It demonstrates customer-service best practices, including courteous interpersonal habits and proactive assistance. Operational duties include recommending items and related products; processing purchases, payments, voids, returns, refunds, exchanges, and rain checks; maintaining clean, well-merchandised counters and shelves; taking inventory; checking in and pricing merchandise; and supporting asset protection and compliance with laws governing regulated products. The associate constructs and maintains displays, completes resets, follows food separation and placement procedures, rotates stock using first-in, first-out practices, and restocks items. The role also uses store systems and equipment, provides photo-area services, handles web pickup orders, helps maintain the store’s interior and exterior, follows company policies, maintains respectful coworker relationships, and completes assigned tasks and training.

Requirements

Fluency in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including evenings and weekends.

Nice To Haves

Six months of experience in a retail environment.
Prior work experience with Walgreens.
Fluency in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including evenings and weekends.

Responsibilities

Greet customers and patients, offer assistance with products and services, resolve issues, and answer questions.
Model and share customer-service best practices with team members.
Provide courteous, friendly, fast, and efficient service.
Recommend products, trade-up items, and companion items.
Register purchases and handle cash, change, voids, returns, rain checks, refunds, and exchanges.
Keep counters and shelves clean and well merchandised; take inventory and maintain records.
Check in and price merchandise as required or directed.
Implement asset-protection procedures to identify and minimize profit loss.
Comply with state and local laws regarding regulated products.
Construct and maintain promotional, seasonal, and sales displays; complete resets and revisions as directed.
Separate and place food items according to policy and procedure; rotate consumable stock using first-in, first-out practices and restock outs.
Use store systems and equipment.
Provide photo-area customer service, including digital passport photos, poster printing, creative machine services, and promotional photo-product suggestions.
Monitor and fill web pickup orders and deliver them to customers when they arrive at the store.
Help maintain clean, neat, and orderly interior and exterior store conditions.
Comply with company policies and procedures and maintain respectful relationships with coworkers.
Complete special assignments and other tasks as assigned.
Attend training and complete requested or assigned PPLs.