Customer Service Associate
About The Position
The Customer Service Associate models and delivers a distinctive, delightful customer experience while registering sales and providing courteous, fair, friendly, and efficient checkout service. The role assists customers and patients, resolves questions and issues, and shares customer service best practices with team members. The associate supports store operations by processing purchases and related transactions, recommending products, maintaining merchandise and displays, checking in and pricing merchandise, supporting inventory and stock rotation, and following asset protection procedures and laws concerning regulated products. The position also provides photo-area and web-pick-up services, helps maintain a clean and orderly store, follows company policies, and completes assigned training and other tasks.
Requirements
- Must be fluent in reading, writing, and speaking English, except in Puerto Rico.
- Must be willing to work a flexible schedule, including evenings and weekends.
Nice To Haves
- Six months of experience in a retail environment is preferred.
- Prior work experience with Walgreens is preferred.
- Fluency in reading, writing, and speaking English is preferred, except in Puerto Rico.
Responsibilities
- Greet customers and patients, offer assistance with products and services, resolve issues, and answer questions.
- Model and share customer service best practices, including courteous interpersonal habits and proactive assistance.
- Provide courteous, friendly, fast, and efficient customer service.
- Recommend items for sale, including trade-up and companion items.
- Register purchases, collect cash, provide change, and process voids, returns, rain checks, refunds, and exchanges.
- Keep counters and shelves clean and well merchandised; take inventory and maintain records.
- Check in and price merchandise as required or directed.
- Implement asset protection procedures to identify and minimize profit loss.
- Comply with state and local laws regarding regulated products, including alcoholic beverages and tobacco products.
- Construct and maintain promotional, seasonal, super-structure, and sale displays; complete resets and revisions as directed.
- Assist with food separation and product placement according to policies and procedures.
- Assist with consumable-item stock rotation using first-in, first-out methods and restock outs.
- Maintain working knowledge of store systems and equipment.
- Provide photo-area customer service, including digital passport photos, poster printing, use of the creative machine, and promotional photo-product suggestions.
- Monitor Picture Care Plus orders, pick items, and deliver web-pickup orders to customers when they arrive.
- Help maintain clean, neat, and orderly interior and exterior store conditions.
- Follow company policies and procedures and maintain respectful relationships with coworkers.
- Complete special assignments and other tasks as assigned.
- Attend training and complete PPLs requested by the manager or assigned by corporate.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
