Customer Service Associate - Elkhart County

Indiana Farm Bureau Insurance • Elkhart, IN

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About The Position

The Customer Service Associate supports customers by phone and in person, answers questions, collects payments, and makes policy changes. The role also assists with claims paperwork requested by claim representatives and provides clients with proof-of-insurance documents. The position is full-time and follows a Monday–Friday schedule.

Requirements

• High school diploma or GED equivalent.
• One year of customer service experience.
• Property and Casualty insurance license, or ability to obtain the license within two years.
• Proficiency in Microsoft Suite.
• Strong communication skills.
• Strong time-management and problem-solving skills.
• Strong attention to detail and accuracy.

Responsibilities

• Take incoming phone calls and answer customer questions.
• Assist walk-in customers.
• Collect payments.
• Make policy changes.
• Assist with claims paperwork requested by claim representatives.
• Provide clients with proof-of-insurance documents upon request.
• Perform additional duties assigned by management.

Benefits

• Work/life balance valued by the organization.
• Paid vacation and sick leave.
• 401(k) with employer match.
• Potential yearly bonus with a possible payout of up to 20% of salary.
• Contests and incentives.
• Benefits eligibility within 30 days of employment.
• Negotiable pay based on experience.
• Team collaboration environment.
• Paid volunteer hours.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED