County Market Customer Service Associate

Niemann Foods•Monmouth, IL

About The Position

The Customer Service Associate ensures superior customer service, supervises and directs the Front End team, trains and coaches staff, and ensures company policies and procedures are followed. The role supports customer satisfaction by resolving concerns, using the GUEST program, and delivering friendly and respectful service. It also oversees front-end cleanliness, organization, and traffic flow; performs cashier, bagger, self-checkout, and service desk functions; and handles related software and hardware issues. The position manages 3–12 Front End Associates and follows applicable company policies and laws. Position requirements may vary by store location, and management may change requirements at its discretion.

Requirements

No required education and/or experience.
No required certifications, licenses, or registrations.
Customer service, genuine friendliness, leadership, communication, honesty/integrity, money-handling, multitasking, energy, and adaptability.
Ability to read and interpret general business and technical materials or governmental regulations; write routine reports and correspondence; and present information and respond to questions from groups and individuals.
Basic math skills, including addition, subtraction, division, and multiplication.
Ability to perform the listed physical activities, including standing, walking, reaching, stooping, kneeling, crouching, climbing, balancing, and lifting up to 50 pounds at the stated frequencies.
Ability to meet the stated vision demands, including close-distance and peripheral vision, depth perception, focus adjustment, and color distinction.

Nice To Haves

Slip-resistant shoes with closed toe and heel.
Ladders and stepladder.
Uniform per store policy.

Responsibilities

Deliver superior guest service and ensure customer satisfaction.
Provide solutions to customer concerns.
Learn and use the GUEST program: greet customers sincerely, smile, project a friendly manner, engage in casual conversation, respect customers’ purchases, and thank them.
Understand all aspects of cashier and bagger positions.
Supervise Front End cleanliness and organization and control traffic flow.
Ensure compliance with laws, policies, and procedures through regular Front End management.
Process information and merchandise using computer and POS register systems at checkout lanes, self-checkout/RAP, and the service desk.
Perform service desk functions, including answering the telephone, processing refunds and bill payments, and assisting with Lottery, Western Union, and Rug Doctor services.
Handle software and hardware equipment issues.
Follow company programs, policies, procedures, and safety requirements; serve as a safety role model.
Manage 3–12 Front End Associates, assign and direct work, address complaints, and resolve problems.
Perform other duties as assigned by the supervisor.