Market Customer Service Associate
About The Position
A Customer Service Associate helps customers with questions or concerns regarding company products, services, loss prevention, and related matters. The role includes assisting customers in finding merchandise and providing information, maintaining knowledge of merchandise, following loss prevention guidelines, and working safely with tools and equipment. Associates are expected to follow supervisory coaching, work well with others, adhere to their daily schedule, and perform other duties as needed or assigned. The position involves regular physical activity, including bending, twisting, squatting, lifting and carrying at least 50 pounds, walking and standing throughout the shift, climbing ladders, moving loaded stock carts, and pushing or pulling a heavy loaded pallet with a manual pallet jack. The associate may operate heavy equipment such as a baler; training will be provided. Required job training and assessments must be completed within a prescribed time period if hired.
Requirements
- Sales skills.
- Verbal and written communication skills.
- Phone etiquette.
- Customer service skills.
- Positive attitude; friendly and approachable demeanor.
- Ability to remain calm in stressful situations.
- Self-motivation and ability to multitask.
- Observant, with attention to detail.
- Ability to grasp, bend, twist, and squat.
- Ability to move, lift from a minimum height of 4 feet on a regular basis, and carry at least 50 pounds.
- Ability to walk, stand, climb ladders, and remain on one's feet for the entire shift.
- Ability to push and pull a heavy loaded pallet with a manual pallet jack and a loaded stock cart.
- At least 18 years old.
Nice To Haves
- High school diploma or equivalent preferred.
- Previous experience in Loss Prevention, Security, and/or Customer Service preferred.
- Navajo-speaking ability preferred.
Responsibilities
- Help customers find merchandise and provide information.
- Greet and speak politely with customers.
- Comply with Loss Prevention guidelines.
- Gain and maintain knowledge of merchandise.
- Operate tools and equipment safely.
- Comply with supervisory coaching related to performance, work habits, and attitude.
- Function as a team member and get along with others.
- Adhere to the daily work schedule.
- Work in a fast-paced environment.
- Perform other duties as needed or assigned.
- Complete all job-required training and assessments within the prescribed time period if hired.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
