Market Customer Service Representative

Old National Bank•Evansville, IN

7d•$17 - $28

About The Position

Old National Bank is hiring a Market Customer Service Representative who travels to surrounding branches as needed, providing the opportunity to work at several locations. Client Service Representatives help retain and deepen client relationships by processing transactions and service requests accurately, resolving customer service issues, referring suitable products and services, and staying knowledgeable about clients’ accounts and business with the bank. The position also involves managing the vault, balancing ATMs and cash dispensing machines, and processing night drops. The role delivers a welcoming, attentive client experience while handling financial transactions and client inquiries. It supports banking-center operations by managing cash supplies, resolving service and maintenance problems, meeting operational and service targets, and participating in referral and sales activities. The position may also involve promoting, selling, and opening deposit accounts. The salary range is $17.00 to $27.50 per hour. Final compensation depends on location, skills, experience, qualifications, and the career level at which the position is filled.

Requirements

High school diploma or GED equivalent.
Strong active listening, communication, and client-service skills, including diplomacy and tact.
Ability to perform financial transactions with patience, professionalism, accuracy, and attention to detail.
Ability to handle cash and meet cash-handling and balancing standards.
Ability to organize and move among varied tasks and priorities throughout the day.
Ability to resolve client and operational issues by using appropriate resources and escalating concerns when needed.
Knowledge of banking policies, procedures, and regulations is required for effective performance.

Nice To Haves

1–2 years of prior banking, sales, and/or customer service experience preferred.
2 or more years of prior cash-handling or teller experience preferred.

Responsibilities

Travel to surrounding branches as needed.
Process financial transactions and service requests accurately and in accordance with bank policies and procedures while maintaining acceptable balancing results.
Respond to client inquiries and requests, including statement information, balancing inquiries, account charges, address changes, check or debit card orders, and wire transfers.
Listen to clients, identify their needs, and provide appropriate information and service solutions.
Welcome clients, confirm their needs are met, and provide an experience that conveys their time and business are valued.
Manage and monitor cash supplies for banking-center needs, including processing incoming and outgoing cash shipments, balancing the vault, ATMs, and cash dispensing machines, and buying or selling cash as needed.
Process night drops.
Resolve or assist with simple to moderately complex customer maintenance and client service problems using available resources and internal departments.
Meet defined targets for operational performance, service excellence, and product and service referrals.
Participate in weekly sales meetings and other referral- and sales-increasing activities.
Maintain knowledge of products and services and make referrals based on client needs.
May promote, sell, and open deposit accounts.
Take ownership of client transaction or operational issues and escalate concerns appropriately.
Apply banking policies, procedures, and regulations, including hold procedures and cash drawer and cash-out limits.