Market Customer Service Associate

T & R MARKET, INC. • Gallup, NM

12d

About The Position

A Customer Service Associate helps customers with questions or concerns regarding company products, services, loss prevention, and related matters. The role involves assisting customers in finding merchandise, providing information, maintaining merchandise knowledge, and following loss prevention and safety guidelines. Associates work as part of a team in a fast-paced environment, adhere to their daily work schedule, and complete required training and assessments within the prescribed time period.

Requirements

• Minimum age of 18.
• Sales skills.
• Verbal and written communication skills.
• Phone etiquette.
• Customer service skills.
• Positive attitude; friendly and approachable demeanor.
• Ability to remain calm in stressful situations.
• Self-motivation.
• Ability to multitask.
• Observant, with attention to detail.
• Ability to grasp, bend, twist, and squat.
• Ability to move, lift (to a minimum height of 4 feet on a regular basis), and carry at least 50 pounds.
• Ability to walk, stand, climb ladders, and remain on one's feet for the entire shift.
• Ability to push and pull a heavily loaded pallet with a manual pallet jack and a loaded stock cart.
• Ability to operate heavy equipment such as a baler; training will be provided.

Nice To Haves

• High school diploma or equivalent preferred.
• Previous experience in Loss Prevention, Security, and/or Customer Service preferred.
• Navajo speaking preferred.

Responsibilities

• Help customers find merchandise and provide information.
• Greet and speak politely with customers.
• Comply with Loss Prevention guidelines.
• Gain and maintain knowledge of merchandise.
• Operate tools and equipment safely.
• Follow supervisory coaching related to performance, work habits, and attitude.
• Work as a team member and get along with others.
• Adhere to the daily work schedule.
• Work in a fast-paced environment.
• Perform other duties as needed or assigned.
• Complete job-required training and assessments within the prescribed time period if selected.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed