Market Customer Service Representative

Old National Bank • Evansville, IN

6d

About The Position

Old National Bank is hiring a Market Customer Service Representative to provide client service and support banking center operations. The role travels to surrounding branches as needed, offering the opportunity to work at several different locations. Client Service Representatives help retain and deepen client relationships by accurately processing transactions and service requests, resolving customer service issues, and referring clients to products and services that meet their financial needs. The position also manages the vault, balances ATMs and cash dispensing machines, and processes night drops.

Requirements

• High school diploma or GED equivalent.
• Demonstrated knowledge of banking policies, procedures, and regulations affecting banking center operations.
• Ability to meet cash handling and balancing standards consistently.
• Strong attention to detail and organizational skills; ability to manage varied tasks and priorities.
• Ability to communicate with diplomacy and tact, listen actively, adapt communication to client needs, and handle difficult client interactions.

Nice To Haves

• 1–2 years of prior banking, sales, and/or customer service experience.
• 2 or more years of prior cash handling or Teller experience.

Responsibilities

• Perform a variety of financial transactions accurately, professionally, and in accordance with bank policies and procedures.
• Respond to client inquiries and service needs, including statement information, balancing inquiries, account charges, address changes, check or debit card orders, and wire transfers.
• Listen to clients, identify their needs, and ensure those needs are met before concluding each interaction.
• Manage the banking center's cash supply, process incoming and outgoing cash shipments, balance the vault, ATMs, and cash dispensing machines, and buy or sell cash as needed.
• Process night drops.
• Resolve or assist with simple to moderately complex client maintenance and service problems, using appropriate internal resources and departments.
• Meet defined targets for operational performance, service excellence, and product and service referrals.
• Participate in weekly sales meetings and other activities intended to increase referrals and sales.
• Maintain knowledge of the bank's products and services and make referrals based on client needs.
• May promote, sell, and open deposit accounts.
• Follow banking policies, procedures, and regulations, including hold procedures, cash drawer limits, and cash-out limits.
• Take ownership of client transaction or operational issues and escalate concerns appropriately.

Benefits

• Medical, dental, and vision insurance.
• 401(k).
• Continuing education opportunities.
• Employee assistance program.
• Competitive compensation with a salary and incentive program.
• Impact Network Groups focused on engagement, awareness of diverse backgrounds and experiences, and inclusion.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED