Customer Service Associate
About The Position
The Customer Service Associate delivers a distinctive and helpful customer experience by greeting customers, offering assistance with products and services, resolving issues, and providing courteous, friendly, fast, and efficient checkout service. The associate registers purchases, handles cash and change, and processes voids, returns, rain checks, refunds, and exchanges. The role supports store operations by maintaining clean, well-merchandised counters and shelves; taking inventory and maintaining records; checking in and pricing merchandise; constructing and maintaining displays; completing resets and revisions; and assisting with stocking, product placement, and first-in, first-out rotation. The associate follows asset-protection procedures and complies with state and local laws governing regulated products. The associate also serves customers in the photo area, including digital passport photos and print services, and handles web pickup orders by monitoring, filling, and delivering orders. Additional duties include helping maintain a clean and orderly store, following company policies, maintaining respectful coworker relationships, completing assigned tasks, and attending requested training and learning modules. The position requires English fluency (except in Puerto Rico) and willingness to work a flexible schedule, including evenings and weekends.
Requirements
- Fluent in reading, writing, and speaking English, except in Puerto Rico.
- Willingness to work a flexible schedule, including evenings and weekends.
Nice To Haves
- Six months of experience in a retail environment is preferred.
- Prior work experience with Walgreens is preferred.
- English fluency is preferred, except in Puerto Rico.
Responsibilities
- Greet customers and patients, offer help with products and services, resolve customer issues, and answer questions.
- Provide courteous, friendly, fast, and efficient checkout service.
- Recommend products, trade-up items, and companion items to customers.
- Register purchases, collect cash, provide change, and process voids, returns, rain checks, refunds, and exchanges.
- Keep counters and shelves clean and well merchandised; take inventory and maintain records.
- Check in and price merchandise as required or directed.
- Follow company asset-protection procedures to identify and minimize profit loss.
- Comply with state and local laws regarding regulated products, including alcoholic beverages and tobacco products.
- Construct and maintain promotional, seasonal, super-structure, and sale displays; complete resets and revisions as directed.
- Assist with food separation and product placement according to policies and procedures.
- Rotate consumable stock using the first-in, first-out method and restock outs.
- Provide customer service in the photo area, including digital passport photos and poster-print and creative-machine services; suggest promotional photo products.
- Monitor and fill web pickup orders and deliver them to customers when they arrive at the store.
- Help maintain clean, neat, and orderly interior and exterior store conditions.
- Follow company policies and procedures and maintain respectful relationships with coworkers.
- Complete special assignments and other tasks as assigned.
- Attend training and complete PPLs requested by the manager or assigned by corporate.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
