Customer Service Associate - Temporary

Walgreens • Newark, NJ

1d

About The Position

The Customer Service Associate delivers a distinctive customer experience by providing courteous, fair, friendly, and efficient service. The role operates an assigned cash register, assists customers with products and services, resolves issues, and recommends products. It also supports store operations through merchandise handling and displays, inventory and stock rotation, asset protection, regulated-product compliance, photo services, web order pickup, and store maintenance. The associate follows company policies, maintains respectful coworker relationships, and completes assigned training and other tasks. This is a temporary position.

Requirements

• Fluency in reading, writing, and speaking English, except in Puerto Rico.

Nice To Haves

• Six months of experience in a retail environment is preferred.
• Prior work experience with Walgreens is preferred.

Responsibilities

• Greet customers and patients, offer assistance with products and services, answer questions, and resolve issues.
• Demonstrate and share customer service best practices, including courteous interpersonal habits and proactively identifying and meeting customer needs.
• Provide fast, courteous, friendly, and efficient checkout service.
• Recommend items, trade-up products, and companion items to customers.
• Operate the assigned cash register; process purchases, cash payments, change, voids, returns, rain checks, refunds, and exchanges.
• Keep counters and shelves clean and well merchandised; take inventory and maintain records.
• Check in and price merchandise as directed.
• Follow asset protection procedures to identify and minimize profit loss.
• Comply with state and local laws for regulated products, including alcoholic beverages and tobacco products.
• Construct and maintain promotional, seasonal, super-structure, and sale displays; complete resets and revisions as directed.
• Separate food items and place products according to company policies and procedures.
• Rotate consumable stock using the first-in, first-out method and restock outs.
• Use store systems and equipment.
• Provide photo-area services, including digital passport photos, poster printing, creative-machine services, and promotional photo-product suggestions.
• Monitor and fill web pickup orders in Picture Care Plus and deliver orders to customers when they arrive at the store.
• Help maintain clean, neat, and orderly interior and exterior store conditions.
• Comply with company policies and procedures and maintain respectful relationships with coworkers.
• Complete requested training and PPLs, special assignments, and other tasks as assigned.
• Work a flexible schedule that may include evenings and weekends.

What This Job Offers

• Career Level: Entry Level
• Education Level: No Education Listed