Customer Service Associate

Walgreens • Overland, MO

12d • $15 - $19

About The Position

The Customer Service Associate models and delivers a distinctive, delightful customer experience. The role registers sales at an assigned cash register and provides courteous, fair, friendly, and efficient checkout service. It also supports store operations through merchandising, inventory work, asset protection, compliance, maintenance, photo services, and web order pickup. The associate completes assigned training and other tasks as directed.

Requirements

• Fluent in reading, writing, and speaking English, except in Puerto Rico.
• Willingness to work a flexible schedule, including evenings and weekends.

Nice To Haves

• Six months of experience in a retail environment is preferred.
• Prior work experience with Walgreens is preferred.
• Fluency in reading, writing, and speaking English is preferred, except in Puerto Rico.

Responsibilities

• Greet customers and patients, offer assistance with products and services, resolve customer issues, and answer questions.
• Model and share customer service best practices, including courteous interpersonal habits and proactive assistance through resolution.
• Provide courteous, friendly, fast, and efficient customer service; recommend items, upgrades, and companion products.
• Operate an assigned cash register; collect cash and provide change; process voids, returns, rain checks, refunds, and exchanges.
• Keep counters and shelves clean and well merchandised, take inventory, maintain records, and check in and price merchandise as directed.
• Follow company asset-protection procedures to identify and minimize profit loss.
• Ensure compliance with state and local laws regarding regulated products such as alcoholic beverages and tobacco.
• Construct and maintain promotional, seasonal, and sale displays; complete resets and revisions as directed.
• Assist with food separation and product placement according to policy, rotate consumable stock using first-in, first-out practices, and restock outs.
• Maintain working knowledge of store systems and equipment.
• Provide photo-area customer service, including digital passport photos, poster printing, use of the creative machine, and suggesting promotional photo products.
• Monitor web pickup orders, select items, and deliver orders to customers when they arrive at the store.
• Help maintain clean, neat, orderly interior and exterior store conditions.
• Comply with company policies and procedures and maintain respectful relationships with coworkers.
• Complete special assignments and other tasks as assigned.
• Attend training and complete PPLs requested by a manager or assigned by corporate.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed