Customer Service Associate
About The Position
The Customer Service Associate models and delivers a distinctive, delightful customer experience and registers sales on an assigned cash register, providing courteous, fair, friendly, and efficient checkout service. The role engages customers and patients, offers assistance with products and services, resolves issues, and answers questions. It also models customer-service best practices, including respectful interpersonal habits and proactive service. Operational duties include recommending products and companion items; processing purchases, payments, voids, returns, rain checks, refunds, and exchanges; maintaining clean, well-merchandised counters and shelves; taking inventory and maintaining records; checking in and pricing merchandise; and implementing asset-protection procedures. The associate helps ensure compliance with laws covering regulated products, constructs and maintains displays, completes resets and revisions, and supports proper food separation, product placement, stock rotation, and replenishment. The position also provides service in the photo area, including digital passport photos and poster and creative-machine printing; handles web pickup orders; assists with interior and exterior store upkeep; follows company policies and procedures; maintains respectful coworker relationships; and completes special assignments. The associate attends training and completes assigned PPLs.
Requirements
- Fluency in reading, writing, and speaking English, except in Puerto Rico.
- Willingness to work a flexible schedule, including evenings and weekends.
Nice To Haves
- Six months of experience in a retail environment is preferred.
- Prior work experience with Walgreens is preferred.
- Fluency in reading, writing, and speaking English is preferred, except in Puerto Rico.
- Willingness to work a flexible schedule, including evenings and weekends.
Responsibilities
- Greet customers and patients, offer assistance with products and services, resolve issues, and answer questions.
- Model and share customer-service best practices with team members.
- Provide courteous, friendly, fast, and efficient checkout service.
- Recommend products, trade-up items, and companion items.
- Register purchases and handle cash, change, voids, returns, rain checks, refunds, and exchanges.
- Keep counters and shelves clean and well merchandised; take inventory and maintain records.
- Check in and price merchandise as required or directed.
- Implement asset-protection procedures to identify and minimize profit loss.
- Ensure compliance with state and local laws regarding regulated products.
- Construct and maintain promotional, seasonal, and sale displays; complete resets and revisions.
- Assist with food separation, product placement, stock rotation, and replenishment according to policies and procedures.
- Maintain working knowledge of store systems and equipment.
- Provide photo-area customer service, including digital passport photos, poster printing, creative-machine services, and promotional photo-product recommendations.
- Monitor and fulfill web pickup orders and deliver them to customers arriving at the store.
- Assist with interior and exterior maintenance to keep the store clean, neat, and orderly.
- Comply with company policies and procedures and maintain respectful relationships with coworkers.
- Complete special assignments and other assigned tasks.
- Attend training and complete PPLs requested by the manager or assigned by corporate.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
