Customer Service Associate
About The Position
Models and delivers a distinctive, delightful customer experience. Registers sales on an assigned cash register and provides courteous, fair, friendly, and efficient checkout service. Engages customers and patients by greeting them and offering assistance with products and services. Resolves customer issues and answers questions to support a positive customer experience. Shares customer service best practices with team members, including interpersonal habits and Walgreens service traits. Provides fast, efficient service; recommends products and related items; and processes purchases, cash, change, voids, returns, rain checks, refunds, and exchanges. Maintains clean, well-merchandised counters and shelves, takes inventory, maintains records, checks in and prices merchandise, and constructs and maintains displays. Completes resets and revisions as directed. Follows asset protection procedures and state and local laws regarding regulated products. Assists with food separation, product placement, stock rotation using first in, first out, and restocking. Provides service in the photo area, including digital passport photos and photo products, and fulfills web pickup orders. Helps maintain a clean and orderly store, follows company policies and procedures, maintains respectful coworker relationships, and completes assigned tasks. Attends requested training and completes assigned PPLs.
Requirements
- Fluency in reading, writing, and speaking English, except in Puerto Rico.
- Willingness to work a flexible schedule, including evenings and weekends.
Nice To Haves
- Six months of experience in a retail environment.
- Prior work experience with Walgreens.
- Fluency in reading, writing, and speaking English, except in Puerto Rico.
- Willingness to work a flexible schedule, including evenings and weekends.
Responsibilities
- Greet customers and patients, offer assistance with products and services, resolve issues, and answer questions.
- Model and share customer service best practices with team members.
- Provide courteous, friendly, fast, and efficient customer service; recommend products and companion or trade-up items.
- Register purchases and handle cash, change, voids, returns, rain checks, refunds, and exchanges.
- Keep counters and shelves clean and well merchandised; take inventory and maintain records.
- Check in and price merchandise as directed.
- Follow asset protection procedures to identify and minimize profit loss.
- Comply with state and local laws regarding regulated products, such as alcohol and tobacco.
- Construct and maintain promotional, seasonal, and sale displays; complete resets and revisions.
- Assist with food separation, product placement, stock rotation using first in, first out, and restocking.
- Maintain working knowledge of store systems and equipment.
- Provide customer service in the photo area, including digital passport photos, poster printing, creative machine services, and promotional photo products.
- Monitor and fulfill web pickup orders and deliver them to customers when they arrive.
- Help maintain clean, neat, and orderly interior and exterior store conditions.
- Comply with company policies and procedures and maintain respectful relationships with coworkers.
- Complete special assignments and other tasks as assigned.
- Attend training and complete PPLs requested by the manager or assigned by corporate.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
