Customer Service Associate
About The Position
The Customer Service Associate models and delivers a distinctive, delightful customer experience while providing courteous, fair, friendly, and efficient checkout service. The role engages customers and patients, offers assistance with products and services, resolves issues, and answers questions. It also shares customer-service best practices with team members. The position supports store operations by processing purchases and a range of transaction adjustments, merchandising and stocking products, maintaining displays and store conditions, following asset-protection procedures, and complying with laws governing regulated products. Duties also include customer service in the photo area, fulfilling web pickup orders, and completing training and other assigned tasks.
Requirements
- Must be fluent in reading, writing, and speaking English, except in Puerto Rico.
- Must be willing to work a flexible schedule, including evenings and weekends.
Nice To Haves
- Prefer six months of experience in a retail environment.
- Prefer prior work experience with Walgreens.
- Prefer fluency in reading, writing, and speaking English, except in Puerto Rico.
Responsibilities
- Greet customers and patients, offer assistance with products and services, resolve customer issues, and answer questions.
- Model and share customer-service best practices with team members, including courteous interpersonal habits and proactive service.
- Provide courteous, friendly, fast, and efficient service; recommend products, trade-up items, and companion items.
- Process customer purchases at an assigned cash register; handle cash and change; process voids, returns, rain checks, refunds, and exchanges as needed.
- Keep counters and shelves clean and well merchandised; take inventory and maintain records.
- Check in and price merchandise as required or as directed by the store manager or shift leader.
- Implement asset-protection procedures to identify and minimize profit loss.
- Ensure compliance with state and local laws regarding regulated products, such as alcoholic beverages and tobacco products.
- Construct and maintain promotional, seasonal, super-structure, and sale displays; complete resets and revisions as directed.
- Separate food items and place products according to policies and procedures; assist with stock rotation using first-in, first-out methods and restock outs.
- Maintain working knowledge of store systems and equipment.
- Provide customer service in the photo area, including digital passport photos, poster printing, use of the creative machine, and suggestive selling of promotional photo products.
- Monitor and fulfill web pickup orders and deliver them to customers when they arrive at the store.
- Assist with exterior and interior maintenance to keep the store clean, neat, orderly, and presentable.
- Comply with company policies and procedures and maintain respectful relationships with coworkers.
- Complete special assignments and other tasks as assigned.
- Attend training and complete PPLs requested by the manager or assigned by corporate.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
