Customer Service Associate

Bass Pro Shops•Greenville, SC

About The Position

The Customer Relations Associate performs a range of customer service activities, including greeting and acknowledging customers promptly and in a friendly manner, handling merchandise carefully, and providing customers with information and directions. The role supports a pleasant and productive shopping experience and helps customers make informed buying decisions by identifying and evaluating their needs and recommending suitable products. The associate also promotes programs such as CLUB Membership, VOC, and In-Store Pick-up. Additional duties include securing firearms brought into the store with trigger locks; checking in vendor representatives and managing visitor logs and badges; processing merchandise returns, refunds, and exchanges; sorting returned items; selling appropriate Hunting and Fishing Licenses; administering incentive and reward programs; staying informed about products and advertised sales; and maintaining a clean, neat, and well-stocked work area. The associate follows company policies and procedures and performs other duties as assigned under general supervision, using established procedures and occasional independent judgment.

Requirements

High school diploma or equivalent experience.
Ability to calculate figures such as discounts and make change.
Ability to communicate with customers and associates in a friendly and professional manner.
Ability to establish and maintain effective working relationships with management, coworkers, and customers.
Ability to operate a computerized Point of Sale register system.
Ability to stand and/or walk throughout the shift, communicate with others, and repeat motions involving the wrists, hands, and/or fingers.
Ability to occasionally climb or descend ladders, stairs, or ramps and work in low or high temperatures and noisy environments.
Ability to constantly lift and move objects up to 20 pounds and occasionally lift or move objects weighing 100 pounds or more, using a team lift as needed.

Responsibilities

Secure firearms brought into the store with trigger locks.
Check in vendor representatives, complete visitor log information, and control visitor badges.
Greet and acknowledge customers promptly and in a friendly, outgoing manner.
Provide information and direction to customers and support a pleasant, productive shopping experience.
Handle merchandise returns and complete refund and exchange paperwork.
Sort returns by category and return them to the proper area.
Sell appropriate Hunting and Fishing Licenses.
Handle and administer incentive and reward programs.
Remain knowledgeable about products and advertised sales.
Keep the work area clean, neat, and well stocked with supplies.
Follow company policies and procedures.
Identify and evaluate customers' needs, recommend products, and promote programs including CLUB Membership, VOC, and In-Store Pick-up.
Perform other duties as assigned.

Benefits

Discounts on retail merchandise, restaurants, resorts, and conservation attractions.
Medical benefits.
Dental benefits.
Vision benefits.
Health Savings Account.
Flexible Spending Account.
Voluntary benefits.
401(k) retirement savings.
Paid holidays.
Paid vacation.
Paid sick time.
Bass Pro Cares Fund.