Customer Service Associate

Laundry Capital Co. LLC•New York, NY

8d•Onsite

About The Position

Laundry Capital is hiring a part-time, in-person Customer Service Associate at its Bronx, New York location. The position reports to the Store Manager and supports daily store operations by delivering customer service and helping maintain a clean, safe, and friendly laundromat. Associates assist customers with laundry cards, machines, retail purchases, and wash-and-fold orders; operate the point-of-sale system; maintain product and supply readiness; record maintenance issues; address customer concerns; and perform cleaning and safety tasks. The role pays $17.00 per hour and may include flexible scheduling, including overnight hours.

Requirements

Able to stand for up to 8+ hours per shift.
Able to lift up to 35 pounds.
Able to communicate professionally with customers and associates.
Able to work well with others and remain calm in stressful situations.
Able to resolve customer issues and complaints in a timely, professional manner.
Able to work a flexible schedule, including overnight hours.

Nice To Haves

Previous customer service or retail experience.

Responsibilities

Assist customers with laundry card use, machine selection and operation, retail purchases, wash-and-fold orders, and other questions or concerns.
Accurately operate the register or point-of-sale system.
Maintain knowledge of products and their uses, and encourage additional purchases.
Keep retail items neatly stocked and notify management when inventory or janitorial supplies run low.
Use log books to report building or equipment maintenance issues and immediately notify a supervisor of unsafe situations.
Use log books consistently, select appropriate equipment for laundry loads, resolve customer concerns when possible, and inform a supervisor of complaints or claims.
Follow company policies and procedures, including attendance and uniform standards.
Follow safety practices to prevent accidents and injuries, and understand responsibilities during emergencies such as fires, floods, and severe weather.
Maintain a safe environment inside and outside the store.
Walk the floor regularly to pick up debris, empty trash, check restrooms, and perform other cleaning duties as needed.
Perform tasks assigned by management.